Description
Please note that this position could be based in any Amazon Operations center across Italy, depending on availability and business needs. Location preferences will be checked during the recruitment process. The role is an on‑site one; relocation support will be provided as needed.
When you join Amazon as an Area/Shift Manager, you’ll gain experience leading a large and diverse team to ensure your area of the business keeps pace with demand. In this hands‑on role, you’ll learn about the complexity of operations at a global business and what it takes to make everything run seamlessly. While you implement your team’s approach to drive productivity, you’ll also work closely with your colleagues to address challenges, which means no two days will be the same.
Key job responsibilities
Promote a culture of safety and wellbeing.
Analyse and implement corrective actions to keep quality and productivity consistently high and ensure business objectives are met across all shifts.
Support and lead a team, handling administrative work while building and supporting a strong team culture.
Analyse performance and suggest process improvements to optimise work and improve customer service.
Collaborate with other managers to standardise shift processes.
A day in the life
You'll work shifts and be based at one of our operational sites. Your main focus will be to maintain safety standards within your team and across your site, monitor and maintain process efficiency, and prioritize routine team management and daily operational tasks. Additional responsibilities include individual escalations, process improvement work, and wide‑scale operational contingency planning.
Being a key part of the operations team involves working with colleagues in other teams and external partners to meet customer demands and targets. This will involve analysing data and performance metrics with leaders in your business area, as well as discussing operational pros and cons of technical improvements with engineers.
Basic Qualifications
Completed university degree before the start date or graduated within the last 24 months.
Advanced proficiency in written and verbal English and the local language.
Relevant experience in performing data analysis.
Preferred Qualifications
Preferred qualifications are not required to apply for a position at Amazon. If you meet all the basic qualifications above, we’d love to hear from you.
Currently enrolled in or recently graduated with a Bachelor’s or Master’s degree in Supply Chain, Business/Management, Engineering or another related field.
Experience communicating with a wide range of stakeholders, including peers and leadership.
Experience in a logistical working environment.
Experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment.
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