Ph3Experteer Overview /h3pAs Customer Service Manager, you’ll coordinate sales order management and ensure on‑time delivery by aligning with production, logistics, and other functions. You will oversee customer forecasts and service agreements in collaboration with the Supply Chain and Sales teams. Your leadership will develop the team and maintain high service levels, strengthening customer relationships and order execution. This role sits at Aptar Chieti and offers growth in a global packaging leader with a values‑driven culture. /ph3Benefits /h3ulliCoordinate sales order management activities and ensure on‑time delivery with cross‑functional teams /liliSupervise adherence to confirmed dates and involve material management, production, shipping, and transportation /liliDefine and execute Supply Chain service agreements with customers in collaboration with Head of Supply Chain /liliManage customer forecasts with Material Manager for resource availability and allocation /liliMaintain and develop customer relationships around order entry, status, and management /liliMotivate, evaluate, and develop team members according to Aptar policies /liliSupport a diverse and inclusive working environment while promoting professional development /li /ulh3Responsibilities /h3ulliAt least 5 years of proven experience in Customer Service Management /liliAnalytical and data management skills /liliProblem‑solving orientation /liliGood knowledge and use of the Microsoft Office package /liliExcellent command of the English language, fluent spoken English /liliReliability and strong sense of responsibility /liliProven and outstanding interpersonal and communication skills /liliWillingness to travel when required /li /ulh3Requirements /h3ulliCompetitive base salary and performance‑based bonus plan /liliValue‑based working environment /liliCorporate university with personal development and training opportunities /liliOpportunity to contribute to communities /liliEqual opportunities employer /li /ul /p #J-18808-Ljbffr