PSocial network you want to login/join with: /ph3HR Shared Services Manager, Italy-France Spain, Pianoro /h3pcol-narrow-left /ph3Client: /h3pThe Sherwin-Williams Company /ph3Location: /h3h3Job Category: /h3pOther /pp- /ph3EU work permit required: /h3pYes /ppcol-narrow-right /ph3Job Reference: /h3p9ac33b1bc629 /ph3Job Views: /h3p4 /ph3Posted: /h3p01.08.2025 /ph3Expiry Date: /h3p15.09.2025 /ppcol-wide /ph3Job Description: /h3pThis position is responsible for the management of all HR benefit administration and system services provided by the HRSS team for Italy, France Spain and ensure they are preformed within Service Level Agreements. The HRSS team will have contact with all employees, managers, and Country HR Teams in EMEAI. Additionally, this position will ensure that quality standards are created and applied for all duties and that compliance activities are performed accurately and timely. /ppbSERVICE DELIVERY HRSS BUSINESS PROJECTS /bbrEnsure timely accurate delivery of all HR benefit scheme administrative processes, HR system updates/corrections, and delivery of data to the time pay team to ensure accurate payroll delivery. /ppContribute to the implementation of the regional HRSS Strategy and work plans, including assisting with the development of work plans for meeting HRSS business objectives. /ppAct as customer relationship manager for assigned Company business unites by partnering with the HR Director and Senior Leadership to enhance collaboration and engagement with the business and ensure HRSS operational service delivery plans are aligned with and prioritise our Regional vision values.brFacilitate regular service reviews with Country HR teams HR Directors for business units, communicating and discussing service performance and measurement.brManage the priorities and work of the EMEAI HR team to ensure effective operations performance standards (KPIs) and committed customer service levels (SLAs) are met or exceeded.brAct as first point of contact for resolution of service issues ensuring these are managed in line with the HRSS Escalation Management Process.brWorking closely with the US HRIT team to develop tools and systems that support continual service delivery and improvement.brProduce analyse monthly KPI and volumetric management information highlighting trends and opportunities for improvements and communicate to key stakeholders as appropriate. /ppSupport development and implementation of policies and procedures to drive positive change.brDeliver specific HRSS projects as required to support business unit, global regional HRSS or country HR initiatives. /ppEnsure timely accurate delivery of core annual Company processes such as bonus payments, performance management merit cycle.brParticipate and support EMEAI integration/migration projects, including travel as required. /ppAssess current future HRSS practices against country legislative requirements and engage with works councils trade unions where required. /ppbTEAM SUPERVISION DEVELOPMENT /bbrLine manage the HRSS operations teams, setting business objectives and performance targets and monitoring through regular 1:1s and performance reviews.brActively provide support, feedback, encouragement and recognition to own team during any change process and implementation of change to meet agreed business objectives through appropriate cascade of communications and devising engagement action plans.brProvide performance information to support annual completion of a training needs analysis for all direct reports, to ensure team members are demonstrating required level of technical skills, knowledge and competencies, and where gaps are identified, development plans put in place and reviewed regularly. /ppSupport the annual budget cycle by providing projected budget figures for the HRSS Operations team, leveraging historical information and identifying any changes in reward, operations or priorities for the next budget year. /ppSupport the identification implementation of HRSS employee engagement activities and promote regional employee wellbeing IDE programs. /ppIdentify implement learning opportunities to enhance team members’ own organizational and business unit knowledge.brTake personal responsibility for own decisions and actions, act with integrity and professionalism and ensure own professional knowledge is current.brbCONTINUOUS IMPROVEMENT /bbrLead the review and re-design of HRSS processes, utilising LEAN methodology approaches to achieve auditable efficiency gains in HR processes and service delivery, with measurable HRSS customer impact at the front of mind. /ppIdentify opportunities to digitalise automate HRSS processes across the South West countries. /ppCritically assess the service work the HRSS team currently support identify opportunities for service scope expansion across the South West countries to improve the HR delivery of processes. /ppbrWork to maximise full adoption of HRIT tools and applications through training and development of HRSS users.brLead on the production of HRSS process flowcharts, Standard Operating Procedures and guidance materials for supporting employees, managers and HR.brbHR DATA MANAGEMENT MAINTENANCE/HR REPORTING /bbrAct as the guardian of HR Systems (Europe) ensuring all users have the facilities and knowledge required for efficient completion of their HR Systems based responsibilities (OnBase, HR Cloud, Oracle Recruitment Cloud, ServiceNow). /ppResponsible for the quality data input of all HR related changes within the HR system of record (HR Cloud) for EMEAI /ppLead a programme of regular people data audits, analysis and data cleansing routines to ensure accuracy of information held and confidence in data integrity.brbTRAINING COMMUNICATION /bbrWorking in collaboration with US HRIT team, ensure HRSS customers are trained in HR systems and tools and/or have access to appropriate guidance material and resources.brManage and maintain HR SharePoint hub to provide guidance and information in a user friendly and intuitive manner for employees, managers and Country HR teams.brActively participate in and develop internal and external networks to build, develop and implement HRSS best practice. /ppbr• Bachelor’s Degree or equivalent Academic Degree or work experience in Human Resources or business related fieldbr• Experience of working within a HR Shared Services environmentbr• Experience in people management and developing a high performing teambr• Demonstrated ability to assess the impact of all tactical decision-making to the entire employee life cyclebr• Comprehension of Italian (French/Spanish desired) employment legislation that impacts HR administration processesbr• Demonstrated ability to initiate and drive solutions to complex operational issuesbr• Proven track record of meeting commitments with the highest standards of ethics and integritybr• Enthusiastic, with ability to respond in a constantly changing environment and remain calm under pressurebr• Experience of handling confidential and sensitive databr• Strong customer focus mind-set coupled ability to manage challenging customers in an understanding and professional mannerbr• Full Italian and English language proficiency – French language proficiency desiredbr• Availability to travel to multiple sites/countries as neededbr• Knowledge of HR Systems tools. Oracle applications, ServiceNow /p #J-18808-Ljbffr