JOB DESCRIPTION
Job Title
Technical Consultant
Job Description
Technical Consultant
Being part of an international project delivery team for EMEA, and responsible for supporting installation and upgrades of the Radiology Informatics solutions across the EMEA Region. You will be collaborating with Technical Leads, Project Managers and customers beside local technical consultants and R&D teams, and will have the responsibility to ensure proper delivery of the solution according to solution design, statement of work and ensuring the proper quality standards.
Your role:
1. Interact with R&D team for the troubleshooting and root cause analysis, in case the issue arises during the implementation process
2. Elevates most severe escalations to Senior Leadership for awareness and support, both in BU and market
3. Ensures feedback and safety allegations are submitted as to the stakeholders
4. Develops and delivers knowledge sharing and technical seminars together with the respective BG/market to improve field/remote Specialists productivity and effectiveness.
5. Scoping, designing, building, deploying and/or integrating solutions
6. Fulfilling software implementation deliverables such as detailed system build, configuration and testing
7. Analyzes the unique business, technical and clinical customer requirements to design, build and/or integrate the most appropriate solution
8. Based on customer requirements, serves as a consultant to provide technical recommendations that best suit the environment
9. Mentors and trains customers to maintain their systems
10. Is a customer advocate and leverages insights to drive product decisions
11. Resolve technical issues and offer proactive technical support
12. Documentation of solutions to ensure support teams and other consultants can participate in support and onward development
13. Contributes to the collective learning of Philips, seeking to share knowledge globally; assesses and shares repeatable processes that can be leveraged across multiple projects
14. Practices strong configuration management and version control
15. Execute activities as described in the Philips Excellence Process Framework
16. Is a key member of the implementation project and/or service team; fosters collaboration through sharing experiences, information, perspectives, skills and expertise
17. Drives continuous improvements of our implementation methodology and service offerings based on customer feedback
18. Represents Philips professionally in both customer and internal team situations
You're the right fit if:
19. Bachelor Degree/Master Degree or equivalent in Computer Science, Informatics, Information Technology, or a related field
20. Good programming skills, ideally 1-2 years experience with Database and SQL code, scripting languages such as Perl, PowerShell etc.
21. Good knowledge of Windows Server operating system
22. Good Knowledge of Infrastructure technologies such as Hyper-V, VMware, Server and storage technologies
23. Intermediate knowledge of networking
24. Good knowledge of ORACLE Database as a plus
25. Problem solving, analytical approach
26. Team working attitude
27. Excellent oral and written communication skills in English
About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
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If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion .
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