Position Summary
The Head of AI Center of Excellence will lead a small, high‑impact team of forward‑deployed builders who work directly on real operational and customer problems, turning AI potential into measurable value for the SAP and managed services business.
Responsibilities
* Hire, develop, and lead a team of technical AI builders.
* Improve internal managed services performance through AI.
* Create a high‑performance culture focused on shipping working solutions.
* Ensure the team works directly with business and technical stakeholders.
* Prioritize use‑cases based on value, feasibility, scalability, and strategic relevance.
* Establish clear entry and exit criteria for CoE involvement.
* Identify the business problem; validate whether AI is the right mechanism.
* Define target outcome and KPIs.
* Build or orchestrate a working MVP.
* Test with real users, real data and constraints, measure impact.
* Decide whether to stop, scale, hand over, or productize.
Qualifications
* Bachelor’s or Master’s degree in Computer Science, Engineering, or equivalent experience.
* 7–10 years of hands‑on experience in full‑stack, backend, platform, integration, or automation engineering, using TypeScript, JavaScript, Python, or similar modern programming languages.
* Strong understanding of applied AI, generative AI, agentic AI, and automation.
* Experience building or leading teams that deliver working software or AI solutions.
* Ability to architect AI systems and challenge technical decisions.
* Understanding of enterprise IT, application management, or managed services.
* Strong appreciation of SAP environments and operational realities of SAP services.
* Experience with ticketing, service management, and operational data.
* Experience moving ideas from discovery to MVP to production handover.
* Strong stakeholder management across business, delivery, architecture, and operations.
* Ability to prioritize based on measurable value rather than hype.
* Comfort working within enterprise constraints, standards, and platform decisions.
* Strong communication skills, fluent English; German is a plus.
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