Overview
The role of a Customer Experience Manager is pivotal in the Global CRM team. They serve as ambassadors for our brand, connecting with customers worldwide and fostering loyalty.
Responsibilities
* Implement CRM strategies across the organization
* Foster relationships with clients, enhancing brand awareness and loyalty
* Develop personalized client experiences through tailored styling and clienteling services
* Prioritize customer service requests, ensuring high-quality service delivery
* Manage returns, repairs, and alterations, optimizing operations
* Support e-commerce platforms, operations, and omnichannel activities
* Contribute to special projects, such as training sessions and customer satisfaction initiatives
Requirements
* Proficiency in English, Italian, and Korean required
* Minimum experience in customer care, retail, or CRM roles, preferably in luxury
* Customer-centric approach with a passion for building authentic relationships
* Excellent written and verbal communication skills
* Attention to detail, ability to prioritize tasks, and passion for fashion, styling, and storytelling
* Able to work independently and within an international team environment
* Familiarity with Salesforce advantageous, good proficiency in Excel essential
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