PpKIKO MILANO was founded in 1997 in Milan and since then has revolutionized how cosmetics are sold globally. We thrive to offer an incredible variety of products, textures colours, a multi-sensorial experience in innovative technology yet always at an affordable price. Based in Italy, and truthful to its DNA, KIKO MILANO takes advantage of combining trustworthy quality, creativity and stunning aesthetics /p pbYour role at KIKO MILANO /b /p pWe are looking for a bClient Insights Specialist /b to join KIKO MILANO’s Global CRM Team, within the bCustomer Data Insights /b area, reporting to the Client Insights Senior Specialist. /p pSuch talent will play a pivotal role in bunderstanding, segmenting, and activating our global customer base /b, supporting KIKO’s mission to deliver personalized, data-driven experiences at scale. /p pWith millions of active clients across all channels and geographies, your work will help translate complex data into bstrategic insights /b that drive loyalty, engagement, and long-term growth. /p pIn particular, you will: /p ul libOwn and evolve the global customer insights framework /b, transforming data into actionable recommendations that influence CRM, retail, and marketing strategies. /li liLead the bRFM and segmentation models /b, analyzing customer behavior across lifecycle stages, channels, and markets. /li liPartner with local CRM teams to bdevelop advanced analyses /b, identifying opportunities to increase customer value, frequency, and retention. /li liBuild and maintain bautomated dashboards /b and bKPI reporting systems /b in collaboration with IT and BI teams. /li liTranslate insights into bclear narratives for top management /b, influencing global business decisions. /li liSupport the evolution of bCRM and loyalty programs /b through quantitative evaluation of campaign results (uplift, churn risk, LTV, cross-category engagement). /li liContribute to the development of bpredictive and behavioral models /b (propensity, churn, clustering) to improve personalization at scale. /li /ul pbWhat you will need to succeed /b /p ul lib1-2 years of experience /b in CRM analytics, customer insights, or data strategy — ideally in a bretail, beauty, or consumer goods /b environment. /li libMSc or BSc in a quantitative field /b (Economics, Statistics, Data Science, or Business Analytics) bor equivalent practical experience. /b /li liProven experience managing large-scale customer databases (millions of profiles) and transforming data into actionable insight. /li liProficiency in bPower BI /b (or similar BI tools) and strong command of bExcel /b and bPowerPoint /b for executive storytelling. /li liWorking knowledge of bSQL /b and/or bPython /b for advanced data manipulation and analysis. /li liExperience with bDatabricks /b (or similar Data Intelligence Platforms), bcustomer segmentation modeling /b, or bCDP/CRM ecosystems /b. /li liFamiliarity with bmarketing automation platforms /b and campaign performance measurement. /li liAbility to collaborate cross-functionally with Marketing, E-commerce, Retail, and IT to embed insights into activation. /li liFluency in bEnglish /b, other languages are a plus. /li /ul pbWe would love if you had /b /p ul liAbility to learn on the job /li liStrong analytical mindset combined with business acumen and an ability to communicate complex findings clearly. /li liStrong sense of ownership, curiosity, and drive to build innovative, data-led customer strategies. /li /ul h3Seniority level /h3 ulliAssociate /li /ul h3Employment type /h3 ulliFull‑time /li /ul h3Job function /h3 ulliMarketing and Sales /li /ul h3Industries /h3 ulliPersonal Care Product Manufacturing /li /ul pReferrals increase your chances of interviewing at KIKO MILANO by 2x /p pGet notified about new Client Specialist jobs in bBergamo, Lombardy, Italy /b. /p /p #J-18808-Ljbffr