CUSTOMER SUPPORT REPRESENTATIVE (temporary role)
Would you like to work in an international environment where you’ll make a difference every day? We are looking for game-changers to join us as we innovate for individuals and develop the world’s most advanced assistive solutions.
At Permobil, the people who use our products come first. Our purpose is to create advanced assistive solutions that make the lives of adults and children living with disabilities more enriching. Our people are passionate about pushing the boundaries of technology to deliver innovations that improve lives. We are a sustainable and responsible business committed to continuous improvement, and our customers can trust us to provide market-leading solutions driven by insight-based clinical data.
For our Customer Support Team, we are looking for a Customer Support Representative in our office in Treviso.
This is a temporary position with an expected duration of approximately 9 months.
Your Responsibilities:
1. Manage customer enquiries, including claims, returns, warranty cases, and order tracking,
2. Process and oversee orders from receipt to delivery,
3. Issue quotes, invoices, and collect payments,
4. Handle customer complaints and provide timely, accurate information,
5. Perform administrative tasks in line with EMEA Customer Support guidelines,
6. Support sales activities, process improvements, and system implementations.
Qualifications & Skills:
7. Education in Business Administration, Engineering, or other relevant educational background
8. +1 years of experience from a similar position; Medtech industry experience is meriting,
9. Excellent communication, customer focus, and ability to manage information across multiple systems,
10. Passion for customers and delivering outstanding customer service,
11. Ability to show empathy and use positive language,
12. Ability to structure and prioritize work in a complex and international environment with various stakeholders,
13. Good IT-skills; experience from D365 would be an advantage,
14. Fluency in English and Italian; additional languages besides local language would be an advantage
Who Are You
You take responsibility and focus on achieving results, always looking for opportunities to help customers and make things happen. You are flexible and can manage changing customer needs and workload while keeping quality and deadlines in mind.
Why is Permobil the next step for you?
15. You’ll make a difference. Every day
Everything we do leads to understanding and improving the lives of our users. Through our evidence-based innovation, we make a difference to people’s lives.
16. You’ll make your mark as part of our future
We collaborate with colleagues across borders to Innovate for Individuals. The impact you make personally could lead change around the world.
17. You’ll feel welcome from day one
We’re known for being great colleagues, who are collaborative, fun and at the cutting-edge. Everyone at Permobil cares as much as you do about making a positive difference.