SERVICE MANAGER INFRASTRUTTURALE_ASSURANCE IT, GaggianoLocation: Gaggiano, ItalyCompany: APL Network S.R.L.We are seeking a SERVICE MANAGER INFRASTRUTTURALE_ASSURANCE IT for a client operating in the Bologna area.The selected candidate will be responsible for:Managing vendor resources to ensure compliance with contractual SLA (Service Level Agreement) and KPI (Key Performance Indicator) standards.Monitoring the operation of assigned systems and ensuring their quality by overseeing ticket status and planning maintenance activities.Coordinating and supervising the activities of the internal operational team and external vendors providing various services (Help Desk, miscellaneous assistance, etc.) in case of faults or incidents.Analyzing and prioritizing issues or needs expressed by the company.Proposing improvements to IT processes and management to achieve operational objectives.Producing periodic reports on activities performed by the teams and conducting analysis for improvements, including documentation review and recovery from the Delivery Area repository.Ensuring complete, accurate, and up-to-date documentation of systems and procedures.Having knowledge of physical security systems such as video surveillance, access control, intrusion alarms, etc., including architecture, components, and operation.Familiarity with Acantho platforms: BMC Helix (for monitoring and managing tickets and vendor SLAs) and Genetec Security Center.This role involves on-site work, with remote work options under consideration.Work Schedule: Part-time 50%Contract Duration: From April 15 to December 31, 2025This advertisement is open to all genders, ages, and nationalities, in accordance with laws 903/77 and 125/91, and legislative decrees 215/03 and 216/03.
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