Location: Leccio, IT
Maison Valentino offers the chance to grow in a community where business and creativity thrive. We value colleague‑centric contributions and mastery, creativity, uniqueness, and care.
We are currently looking for a highly motivated Client Advisor for our boutique in The Mall Leccio. The ideal candidate is results‑oriented, up‑to‑date on fashion trends, and passionate about our brand and products.
Responsibilities
Client
* Master the client journey
* Create customer emotion and desire
* Engage existing and prospect clients as per the weekly plan defined by store management
* Deliver the Valentino Couture service in an impeccable way at every phase (preparation for sale, welcome, exploring the client, presentation of the product, closing and farewell)
* Focus on development and retention of existing clients, recruitment of new and potential ones
* Engage the client through every selling opportunity – walk‑in, private appointment, phone consignments
* Actively participate in sales in partnership and OTO appointment routine
Operations and visual
* Deal with all sales and after‑sales activities (boutique returns, end‑of‑season, customer returns, repairs, complaints)
* Ensure product good maintenance, replenishment on the floor
* Know the warehouse stock of all categories to ensure re‑stock shelves and maximize sales
* Respect administration and operations procedures
* Liaise with the in‑store visual to follow display guidelines; verify and report all relevant information to store management
Qualifications
* Excellent interpersonal and effective communication skills
* Fluency in English, Italian and Chinese
* Team player with a pro‑active attitude
* High fashion knowledge
* Ability to adapt to changing needs of the company as necessary
* Must have client network in luxury environment
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