PbAbout the job /b /ppbr/ppJoVE is the world- leading producer and provider of video solutions with the mission to improve scientific research and education. Millions of scientists, educators and students use JoVE for their research, teaching and learning. Our institutional clients comprise over 1,000 universities, colleges, and biopharma companies, including such leaders as Harvard, MIT, Yale, and Stanford. As a rapidly growing company, with offices in the USA, UK, Australia, and India servicing clients in over 60 countries, we are seeking talented and ambitious individuals to join our company. /ppbr/ppbThe Role /b /ppbr/ppThe Customer Success Specialist, Life Science will be responsible for aiding researchers and faculty at subscribing Universities and Research Institutions in Italy to integrate JoVE’s content into their syllabi and support training and research activities. /ppbr/ppbPlease share your updated resume in English /b /ppbr/ppbResponsibilities: /b /ppbr/pulliCustomer-facing role with a focus on outreach to Researchers and Educators to boost usage of JoVE resources in the Lab and classroom. /liliDelivering presentations and webinars at: (1) exhibits and conferences (2) University/Research center seminars and workshops /liliDeveloping relationships with key decision makers (Head of Departments, Dean of Faculties, PIs, Researchers...) and teaching/research staff at Universities and Research Institutes through daily outreach (phone calls, 1:1 meeting, emails, tailored projects etc.) /liliProviding customer feedback to sales, product and marketing teams /liliDelivering Product Awareness within new and ongoing customer Universities and Research Institutes /liliMaintaining positive ongoing relationships with customer institutes during the sales cycle, and after a sale to provide support and ensure client satisfaction and retention /li /ulpbr/ppbr/ppbRequirements: /b /ppbr/pulliBachelor or Master degree in Life Science disciplines /liliFluent in Italian with proficiency in English. /liliPrior working experience in laboratory settings /liliExperience in Science Communications or Customer-facing roles is considered a plus! /liliThorough understanding of education and research trends and challenges in assigned content areas i.e. Biology, Chemistry, Medicine, Physics, Engineering, or Psychology /liliDemonstrated ability to deliver excellent presentations for large and small groups /liliProven ability to network with faculty, scientists and decision-makers /li /ulpbr/ppbr/ppbWhy Join JoVE? /b /ppbr/pulliWhen working with JoVE, you can expect salary and benefit package competitively placed within the local market /liliYou will make a direct impact in accelerating science research and in improving student learning in science education /liliOpportunity to work with global teams and in an environment that promotes innovation and collaboration /liliOur strong promotion from within culture draws a clear path to advance your career with us /li /ul