Account Opening Operations Lead
Duration: Until beginning of March 2027 (with possible client reconfirmation)
Workload: Full time hours
Setup: Freelance (Daily rate / Limited Company / Umbrella / Sole Trader)
Location: Remote
Pronto/a a candidarsi? La preghiamo di leggere la descrizione almeno una volta prima di fare clic su "Candidati".
Overview
We are looking for an Account Opening Operations Lead to own the operational stability and continuous improvement of digital onboarding platforms supporting multiple banking products.
Key Responsibilities
* Own the operational stability of account opening and digital onboarding applications
* Manage, prioritise and resolve incidents and operational backlog
* Perform root cause analysis and drive long‐term fixes
* Coordinate bug fixes and enhancements with development teams
* Act as the main point of contact between business and IT stakeholders
* Lead and support a small operations team
* Introduce and maintain structured processes and documentation
* Ensure transparency and reporting via Jira and Confluence
Must‐Have Skills
* Strong experience in IT operations, application support or delivery environments
* Fluent Italian speaker (C1 level or higher)
* Proven stakeholder management and communication skills
* Ability xdwybme to manage multiple priorities in complex systems landscapes
* Hands‐on, proactive problem‐solving mindset
* Solid understanding of system integrations, APIs (REST / SOAP) and Java‐based environments
Nice‐to‐Have
* Experience with Spring Boot, GCP, PostgreSQL
* Exposure to monitoring and logging tools (Dynatrace, Splunk)
* Familiarity with ServiceNow and hybrid (on‐prem & cloud) environments