Overview
Born from the will of LVMH Group, world leader in luxury, Thélios designs, produces and distributes sunglasses and optical frames for some of its most prestigious Maisons: Dior, Fendi, Celine, Givenchy, Loewe, Stella McCartney, Kenzo, Berluti, Bulgari, Tag Heuer and Fred. In addition, Thélios owns two proprietary brands, Barton Perreira and Vuarnet. We are looking for a Customer Service France to join our team, whose goal is to provide excellent service to our customers who contact us.
Responsibilities
* Handling customer enquiries via telephone and email in French
* Resolving customer issues efficiently and professionally
* Collaborating with other internal teams to ensure customer satisfaction
* Contributing to the continuous improvement of customer service processes
Profile
* Native French speaker or advanced professional knowledge of French
* Professional knowledge of Excel
* Good interpersonal skills and ability to manage stress
* Knowledge of SAP will be considered a plus
* The profile is completed by quick learning, problem-solving skills, proactivity and the ability to work in a team.
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