Mercier Consultancy MD is seeking talented individuals for the position of Italian IT/Customer Service Support' available remotely from Greece! This role provides a unique opportunity to leverage your IT knowledge while assisting customers' all from the comfort of your home in beautiful Greece. Why Join Mercier Consultancy MD? We pride ourselves on fostering a collaborative and inclusive work environment. By joining our team' you'll play a crucial role in enhancing customer support and satisfaction while enjoying the flexibility of remote work. Key Responsibilities - Provide outstanding technical support and assistance to Italian-speaking customers via phone' email' and chat. - Help customers troubleshoot and resolve IT-related issues' ensuring clear and efficient communication. - Assist customers in understanding our products and services' providing comprehensive guidance and support. - Document all customer interactions accurately and maintain detailed records of issues and resolutions. - Work collaboratively with technical teams to resolve complex issues and improve service delivery. - Stay current with company product offerings' technology trends' and troubleshooting processes to provide knowledgeable support. Requirements - Fluency in Italian (both written and spoken) is essential, knowledge of additional languages is a plus. - Proven experience in IT support or customer service' preferably in a remote setting. - Strong technical troubleshooting skills and the ability to communicate technical concepts to non-technical users. - Excellent communication and interpersonal skills' focused on building positive customer relationships. - Proficiency in using computer systems' software' and CRM applications. - A proactive attitude with a keen interest in technology and customer service. - Flexibility to work varied hours as required by business needs. Benefits - Competitive Monthly Salary - Fully Paid Relocation Package - 2 Extra Salaries Per Year - Fully Paid Training - Health Insurance - And Much More