We are looking for a Client Support Analystto join theClient Support Team in Rome.
Key accountabilities
Act as the central point of contact of an allocated group of clients on operational matters and ensure an efficient incident management process and elevate issues in an accurate and timely manner
Provide client support and follow up all questions or issues until resolution, regularly inform the client of progress notably when in depth analysis is needed
Ensure compliance with Service Level Agreements and strengthen the quality framework to meet quantitative and qualitative objectives.
Drives continuous improvement of process and practices, assess and select improvement opportunities that provide long-term value and minimize operational risks
Contribute to operation enhancement projects, review of specifications and creation of terms of reference on coming products and initiatives, support to clients for the developments and tests, execution of conformance tests with the clients
Your profile
Strong financial background and a good knowledge / understanding of the various activities of Euronext direct & indirect client base.
Prior relevant Client Services experience
High standards of service delivery to clients and ability to create strong relationships
Strong analytical and organization skills and problem-solving attitude
Experienced with project management and ability to monitor
Strong verbal communication skills both internally and externally
We are proud to be an equal opportunity employer. We do not discriminate against individuals on the basis of race, gender, age, citizenship, religion, sexual orientation, gender identity or expression, disability, or any other legally protected factor. We value the unique talents of all our people, who come from diverse backgrounds with different personal experiences and points of view and we are committed to providing an environment of mutual respect.
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