Title: IT EUC Support Specialist
Location: Rome (Via Andrea Doria 41, RM), Italy
Duration: 12 months Contract
Project start: November
KT Start : October
Key Responsibilities:
Provide Level 2/3 support for desktops, laptops, mobile devices, and virtual desktop environments.
Install, configure, and maintain Windows 10/11, macOS, and mobile platforms (iOS/Android).
Manage Active Directory, Office 365, Exchange Online, Intune, and MDM/EMM solutions.
Package, test, and deploy applications using tools such as SCCM, Intune, or equivalent.
Troubleshoot hardware and software issues, ensuring minimal downtime.
Maintain IT asset inventory, perform upgrades, and coordinate repairs/replacements.
Support VPN, MFA, security policies, and endpoint protection tools.
Document standard operating procedures, troubleshooting steps, and knowledge base articles.
Collaborate with network, server, and security teams to resolve complex IT incidents.
Ensure compliance with company security standards and IT policies.
Skills & Qualifications:
Bachelor's degree in IT, Computer Science, or related field (or equivalent experience).
3+ years of EUC/Desktop support experience in enterprise environments.
Strong knowledge of Microsoft technologies (Windows, O365, Intune, SCCM).
Experience with MDM/EMM solutions (Intune, AirWatch, MobileIron, etc.).
Familiarity with network fundamentals (DNS, DHCP, VPN, LAN/WAN).
Experience with ticketing tools (ServiceNow, Remedy, Jira, etc.).
Excellent troubleshooting and problem-solving skills.
Strong communication skills to support VIPs and business stakeholders.
📌 It Euc Support Specialist
🏢 TECEZE
📍 Sant'Antonio Abate