Job Title: Customer Success Specialist with Italian language Job Description At Concentrix we offer revenue generation services under the B2B Sales Services business with a global footprint' accelerating B2B digital sales and customer success transformation for the world's best brands. With end-to-end capabilities across Strategy + Talent + Technology' we're helping clients scale faster' work smarter' and reliably grow their revenue through data-powered insights and proven methodologies. We embrace a high-performance culture that promotes growth' success' and opportunity for our employees' clients' and partners. Join us! What the role looks like: - Provide quality assurance' through checking all client product integrations are completed - Responsible for driving implementation setup progress for net-new Hiring Enterprise Program (HEP) customers - Deliver customer value through ensuring our customers are successful with LinkedIn Hiring in terms of adoption' usage and engagement - Maintain a deep understanding of LinkedIn products to effectively guide customers on best practices • Track client customer lifecycle milestones' including onboarding and achieve goals related to customer license activation and user engagement on the LinkedIn Hiring platform - Track and record customer activity in a timely manner in systems of record (e.g.' CRM system) - Help triage troubleshooting tickets - Hybrid position (Wed - Thursday onside) - Working hours - Mon - Fr 10:00-19:00 Your profile: - Fluency in Italianand English - written and verbal - Experience analyzing data' trends and client information to identify product or service growth opportunities - Expert knowledge of MS Office (Outlook' Word' PowerPoint and Excel) - Excellent communication' collaboration' organizational and project management skills - Ability to interact comfortably with both clients and internal departments - Ability to effectively manage time' prioritize tasks and work within deadlines with little supervision - Ability to work on queues/cases/tickets out of CRM platforms - The ability to build trust quickly and develop strong relationships What we offer: - Monthly transportation/internet allowance - Premio for important life events (marriage' birth or adoption of a child' university graduation) - Additional medical plan: health and dental care (fully covered by the employer) - Life insurance - Voluntary Sport Card (Multisport) Please send us your CV in English. Only short-listed applicants will be contacted. All applications will be treated as strictly confidential. Help us G.R.O.W. Join us! #LI-DNI Location: BGR Sofia - Advance Business Center Language Requirements: Italian (Required) Time Type: Full time If you are a California resident' by submitting your information' you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents