STIGA is a leading European manufacturer and distributor of lawnmowers and power garden equipment, with over 90 years of experience in the market. We are consistently curious, conscious of trends, inspiring, and visionary – just like our customers. As part of our team, you can look forward to interesting work in an expanding company, where you can bring in your own ideas and make a difference.
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As a Customer Care specialist for the Direct Consumer for the UK (m/f/d) for our HQ in Castelfranco Veneto, you will be part of the Customer Care Centre, to handle end-consumer inquiries at the various contact points.
Key Responsibilities
The resource assigned to the role will be responsible for:
Pre-sales customer support via phone, email, and live chat to guide the user in choosing the most suitable product and make the buying experience more effective;
Post-sales customer support via phone, e-mail, and live chat to check the order status and any issues related to the order (contacting warehouse and couriers if necessary) or to the product;
Management of B2 C contacts in the various marketplace platforms, in compliance with KPIs;
Processing product returns and replacements;
Collection and management of any complaints and claims;
Management reported problems and shared them with the various company departments
Skills & qualifications
Advanced knowledge of English, both spoken and written. Mother tongue knowledge required
Fluency in German/French and Italian is considered a plus
Minimum experience gained in customer service activities
Time management skills
Good use of PC. SAP/SALESFORCE knowledge is preferred
Strong speaking and communication skills
Ability to listen and empathize
Problem-solving skills
Mindset and intrapersonal skills
Service and service-oriented mentality, in particular towards private customers
Sales aptitude and reliability
Ability to communicate and present on various channels
Structured, organized, and able to manage complex processes
Are you curious about our values? xjrgpwk Explore them here!
Interested candidates must send their applications with authorization under GDPR (EU Reg. 679/2016). The recruitment process is open to candidates of all genders (D.lgs. 198/2006).