SWITCHBOARD OPERATOR
San Clemente Palace Venice – www.sanclementepalace.it
San Clemente Palace Venice is a prestigious five-star luxury resort located on its own private island in the Venetian Lagoon. Set within a magnificent 900-year-old historic complex rich in Renaissance heritage, the resort features beautifully restored monastic buildings, a 12th-century chapel, and nearly six hectares of serene gardens with panoramic views of Venice.
The property offers 196 elegant rooms and suites, including the largest and most exclusive suite in the city. Contemporary luxury seamlessly blends with historic architecture, enhanced by grand staircases, six-meter-high ceilings, terrazzo floors, silk-covered walls, and Murano glass chandeliers.
With rotating art installations connected to the Venice Biennale, exceptional Italian dining, and the tranquil Longevity Spa—featuring a heated outdoor pool, tennis court, jogging paths, pitch & putt golf course, and kids’ club—San Clemente Palace Venice delivers an unforgettable guest experience just minutes from St. Mark’s Square by private boat.
Role Description
As Switchboard Operator, you will be the voice of San Clemente Palace Venice and a vital link between guests and hotel operations. This guest-facing role is essential in ensuring flawless internal and external communication, reflecting the resort’s five-star standards through every interaction.
You will manage all incoming and outgoing calls with efficiency, discretion, and warmth, ensuring that guests and colleagues receive prompt, accurate, and professional assistance at all times.
Your main responsibilities will include:
• Answering all internal and external calls promptly and courteously, typically within three rings
• Screening, directing, and transferring calls accurately to guest rooms, departments, or personnel
• Handling guest requests via phone, including wake-up calls, messaging, and maintenance requests, and logging them into the appropriate systems
• Providing accurate information regarding hotel services, operating hours, and resort events
• Acting as a central communication point during emergencies, strictly following established hotel procedures
• Managing and executing wake-up calls with precision and personalization
• Taking clear and accurate messages for guests and staff and ensuring timely delivery through approved channels
• Maintaining an up-to-date internal directory of staff extensions, guest names, and room numbers
• Monitoring hotel alarms and emergency lines and responding immediately in accordance with SOPs
• Maintaining strict confidentiality of guest information and sensitive operational details
• Liaising closely with Front Desk, Housekeeping, Engineering, Security, and other departments to ensure seamless communication
What We’re Looking For
• Minimum 1 year of experience operating a multi-line switchboard or telephone system, preferably in a luxury hotel or high-volume environment
• Flawless verbal communication in Italian and English; additional languages are a strong advantage
• A clear, articulate, and professional speaking style with excellent active listening skills
• Familiarity with PBX systems and basic knowledge of hotel PMS platforms
• Ability to handle multiple calls efficiently while maintaining accuracy and composure
• Strong sense of discretion, confidentiality, and professionalism
• Reliable, punctual, and comfortable working within a 24/7 operation
Working Conditions
• Based on San Clemente Island, Venice (daily boat transfers required)
• Flexible schedule including weekends, holidays, and peak periods
What We Offer
• The opportunity to work in one of Europe’s most prestigious luxury resorts
• A unique workplace immersed in history, art, and culture
• Competitive compensation and benefits package
• Accommodation, meals, uniform, and on-property benefits
• Ongoing training and professional development
• A supportive, international, and dynamic team environment
Apply Now
Ready to be the voice of an iconic luxury destination?
📩 Send your CV to: recruitment@sanclementepalace.it