Pubblicato il 17 giugno
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Experteer OverviewSenior Solutions Engineer to tackle complex technical escalations for Doctolib’s Milan team, focusing on the Vettore medical centers management software.
Può ottenere maggiori dettagli sulla natura di questa posizione e sui requisiti per i candidati leggendo quanto segue.
You will drive cross-team coordination, mentor teammates, and explore AI-assisted troubleshooting to scale capabilities.
You’ll own interoperability topics, transform field knowledge into reusable docs, and translate customer feedback into product improvements.
This role combines deep technical analysis with cross-functional collaboration to enhance user experience in healthcare software.Retribuzione / BenefitsResolve and root-cause complex escalations across database, backend, frontend, and integrationsIdentify recurring patterns and propose structural fixes rather than quick mitigationsCoordinate cross-team groups (PM, Engineering, Product, Customer Care, Sales) to deliver solutionsMentor junior team members and support their growthExperiment with troubleshooting approaches, including agentic AI toolsOversee connector API launches and data import interoperability on Doctolib sideDocument field knowledge into reusable processes and assetsMeet with product teams to turn customer feedback into product improvementsResponsabilità5+ years in technical support, solution engineering, software engineering, QA, or hybrid tech-customer roles in SaaSSolid CS fundamentals, advanced SQL, Python, xjrgpwk observability mindset (logs, traces, metrics)Ability to use agentic AI tools daily to augment capabilitiesCustomer-centric approach with strong communication to technical and non-technical audiencesFluency in Italian (spoken and written) and good EnglishRequisiti fondamentaliSupplementary health insurancePublic transport reimbursementHybrid work policyMeal vouchersFlexibility days for remote work abroadLong-term incentive plan (DoctoGrowth)
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