Deadline Date: Wednesday, 7 May 2025
Requirement: Provision of SATCOM Technical Support Services
Location: Lughezzano, ITALY
Full Time On-Site: Yes
Time On-Site: 100%
Not to Exceed: 40,365 EUR
Period of Performance: 1 July 2025
2026 Option, 2027 Option, 2028 Option
Required Security Clearance: NATO SECRET
Project Specifics:
Background:
The NCI Agency has been established with a view to meeting the collective requirements of some or all NATO nations in the fields of capability delivery and service provision related to Consultation, Command & Control as well as Communications, Information and Cyber Defence functions, thereby also facilitating the integration of Intelligence, Surveillance, Reconnaissance, Target Acquisition functions and their associated information exchange
The NATO Communications and Information Agency (NCI Agency) is dedicated to acquiring, deploying, and defending communication systems for NATO’s political decision-makers and Commands. It operates on the frontlines against cyber-attacks, collaborating closely with governments and industry to prevent future debilitating attacks. The NCI Agency plays a crucial role in maintaining NATO’s technological edge and ensuring the collective defence and crisis management capabilities of the Alliance. In pursuit of our mission, we require specialized advisory services to enhance our interim workforce capacity.
Key Responsibility:
Installation and Setup:
The complete Installation and the configure configuration of all elements of a satellite communication system.
Baseband elements: SATCOM modems, routers, switches, media converters, matrix switches, line amplifiers and other active and passive elements.
Low and high power RF elements: UP/Down Converters, Intermediate and high power amplifiers, LNA's, RF over Fiber converters and other active and passive RF elements.
Antenna elements: Motor DC/AC, power/servo drives, gearbox, Antenna control system elements, Dehydrator.
Monitor and Control system: workstations, servers, gateways, Digital signal processors, network elements and analogue/digital interface elements.
Software: Windows, Linux, Network IOS, proprietary system monitor and control application software, software system configurations.
The Updates/changes of hardware and software configuration:
On all satellite station elements as required or ordered / requested.
Satellite link setup network, baseband and RF configuration.
Software / configuration update and patches on all systems as required.
The installation of Power/data cable and fibre optic cable, maintaining, labelling and updating as-built documents.
To support the local Power technician in install and setup:
Power generation and distribution systems.
Heating and cooling systems.
Ancillary systems. (Fuel, water supply domestic and fire protection.)
Maintenance and Repair:
Conduct regular maintenance inspections of all active/passive SATCOM, Power, HVAC, security and ancillary elements/systems following the guidelines and instructions of the specific system preventive maintenance procedure to ensure the systems are functioning correctly.
Practical Arrangements:
Place of Performance: The contractor will provide the service at the NCI Agency in Lughezzano (Italy), in designated as Class II Security Area.
Travel Requirement: Travel may be required to other Purchasers’ locations on exceptional basis. Travel costs are out of scope and will be borne by the NCI Agency separately in accordance to the provisions of the AAS+ Framework Contract and NCIA Travel Directive
Safety and Compliance and other arrangement:
* Follow all safety protocols to prevent accidents and injuries.
* Ensure compliance with agency, industry standards and regulations.
* Keep up-to-date with the latest advancements in SATCOM and networking communication technology used on site.
* The Contractor shall manage and be responsible for all activities mentioned in the Section 2.
* The Supplier shall strive to lower the rotation of Contractor’s personnel and maintain the same staff Contractor working under this SoW.
* The Purchaser will support the Contractor with access to the IT systems as required.
* The Contractor shall install and operate the equipment following the manufacturer’s requirements.
* The Contractor shall minimize the impact to the service during the execution of the work.
* The Contractor shall bring immediately to the attention of the Purchaser Point of Contact on-site any issues preventing the execution of the work.
* The Contractor will report to and receive guidance from The Station Commander, Station Engineer Lead and Service SATCOM Operations Lead.
* The Contractor shall follow local procedures to obtain physical unescorted access to the SATCOM Sites and logical access to the networks in scope
Requirements:
Service Delivery Requirements:
The Contractor’s personnel should fulfil the following requirements:
* Ability to work on 24 hr shifts
* Security Clearance: The Contractor shall possess valid NATO-SECRET Personal Security Clearances for the duration of the Contract performance
* Language Proficiency: English: C1 (mandatory) + Local assignment language fluency (nice to have)
Past Performance and Qualifications:
* High school diploma or a degree in electronics or a related network/ communication field experience of 10 years is required.
* At least 5 year of experience as a satellite technician or in a similar role.
* Good knowledge of electronic and RF measurement instruments, proficiency with hand and power tools.
* Excellent customer service and communication skills.
* Valid driver’s license and reliable transportation.
* Preferred Certification CompTIA A+ or Network+ certification