PstrongKey Responsibilities: /strong /pulliProvide local IT support for workstations, including installation and maintenance of desktop operating systems. /liliAssist with IT onboarding for new resources, including preparation and allocation of laptops/desktops. /liliManage users’ Active Directory accounts, including creation and deactivation. /liliCoordinate with external vendors for any IT issues requiring extended support. /liliMonitor system performance and collaborate with the local IT head to address potential issues. /liliDeliver remote and onsite technical support to users through phone, Microsoft Teams, or in-person assistance. /liliHandle Incident Management and Service Request Management activities. /liliMaintain professional and clear communication, ensuring technical issues are explained in simple terms to non-technical users. /liliPerform triage and troubleshooting based on provided guidelines and documentation. /liliUtilize and update Knowledge Base (KB) articles as required. /liliEscalate incidents and service requests following the defined escalation process. /liliKeep users informed about progress and resolution timelines for open tickets. /liliGuide users on application and IT infrastructure features using available KB resources. /liliContribute to continuous improvement initiatives within the IT support function. /liliCollaborate with Security Operations teams for any security-related actions, executing mitigation and remediation activities as needed. /li /ul