The Sales Operation and Performance Management Specialist contributes to the sales execution excellence by translating commercial strategy into effective planning, processes, systems, and insights.
This role partners closely with Sales team, Finance, Commercial, Product, Marketing and IT to drive predictable revenue growth, improve sales productivity, and support data driven decision making.
Key accountabilities and decision ownership:
Sales Planning & Performance Management
Manage annual, quarterly, and weekly sales planning cycles by aligning targets, territories, and capacity with the overall commercial strategy, while owning the core sales performance frameworks and KPIs and leading forecast governance and performance routines to ensure clear visibility into risks and opportunities.
Sales Deal Governance & Enablement
Work closely with the Commercial team to qualify deals early, manage discounting, assess risks, and secure timely approvals, while simplifying and standardizing business cases and approval flows to accelerate decision‑making and protect price and margin; additionally, support cross‑functional deal reviews with Sales, Finance, Legal, and Risk to remove obstacles and ensure smooth, successful deal closure.
Salesforce CRM Ownership
Act as the business owner of Salesforce CRM, define data standards, and governance while driving user adoption, data quality, and automation to enhance sales effectiveness and forecasting accuracy; deliver actionable dashboards and insights for sales leaders and frontline teams, and partner with IT and Enablement to prioritize system enhancements and manage change effectively.
Market Intelligence
Support the development of commercial insights by analyzing market size, growth, competition, pricing, and share, delivering segment and vertical assessments to identify growth opportunities; run win/loss analyses to inform sales strategy, and regularly provide senior leadership with market and competitive updates to guide strategic decision‑making.
Market Expansion Support
Support the evaluation of new markets by developing business cases and contributing to sales operating models, coverage plans, and KPIs for expansion initiatives and pilots; support in shaping partner and indirect channel frameworks where relevant, while continuously tracking expansion performance and recommending scale‑up or course‑correction actions as needed.
Core competencies, knowledge and experience:
* Experience in sales operations, commercial excellence, or sales performance management
* Proven ability to work cross functionally with senior stakeholders
* Deep understanding of sales planning, CRM (Salesforce), and deal governance processes
* Strong analytical, problem solving, and communication skills
* Ability to simplify complexity and drive disciplined execution at scale
Must have technical / professional qualifications:
* Degree qualified.
* Experience in working with large corporates.
* Multiple languages preferred.
* IT knowledge: Windows, MS Office, Salesforce.
KPIs:
* Forecast accuracy
* Sales request turnaround time
* Selling Time % (Admin Burden Reduction)
We recognize and celebrate the importance of diversity and inclusivity in our workplace so that we are as diverse as the customers and communities we serve. We do not tolerate any form of discrimination especially related to but not limited to race, color, age, veteran status, gender identification, sexual orientation, pregnancy, ethnicity, disability, religion, political affiliation, trade union membership, nationality, indigenous status, medical condition, HIV status, social origin, cultural background, social or marital status.
Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. So, if you’re excited about this role but your experience doesn’t align exactly with every part of the job advert, we encourage you to apply as you may be just the right candidate for this role or another role, and our recruitment team can help see how your skills fit in.