Join us on a journey of endless possibilitiesAt Strada, possibility isn’t just a promise – it’s the foundation of everything we do. We believe in unlocking potential for every colleague, creating a journey of growth, discovery, and impact.With the support, resources, and opportunities we provide, you’ll build a fulfilling future – working on meaningful projects that span industries and regions, contributing to outcomes that is a people, payroll, and technology leader simplifying international workforce management. Operating in 180+ countries, we design and deliver people-first solutions powered by cloud-based technology – helping organizations grow and enabling workforces to perform at their best.Learn ResponsibilitiesExecute complex post-payroll transactional activities, including accounting reconciliation, legal reporting authorization and review, and payroll cycle checklistsManage annual payroll events and ensure timely and accurate deliveryLead system and application upgrade testing (e.g. HRSP, EMR), ensuring proper validation and issue resolutionOversee the implementation of Change Requests (CR), ensuring alignment with business needs and system requirementsParticipate in and lead projects aimed at improving customer satisfaction and overall business performanceProactively identify solutions to resolve issues, enhance customer service, and improve operational efficiencyLeverage Senior SME expertise to design and implement standard payroll services and Payroll Control Center (PCC), in close collaboration with Horizon and Service ACE teamsSupport the Payroll Manager in their role as Local Service Delivery Manager (LSDM), managing complex customer inquiries and escalationsCoach and support Senior Customer Management Associates and Specialists in resolving complex client requestsCoach and support Senior Data Management Associates and Specialists in handling complex data calculations and issuesManage legal and regulatory compliance processes related to payroll activitiesPlay a key role in payroll training and certification programs within the Customer Service teamSupport the Regional Sales Operations team as neededPerform in-depth analysis of complex payroll issues affecting individual employees or groups, identifying root causes and implementing sustainable solutionsAssess and resolve payroll impacts related to benefit deductionsMentor payroll associates and JL3 payroll specialists, particularly in locations where the Payroll Manager is not present on-siteAt Strada, o ur values guide everything we do:Anticipate Customer Needs – We stay ahead of trends so our customers can grow and succeed.Own the Outcome – We take responsibility for delivering excellence and ensuring things get done right.Challenge Ourselves to Work Smarter – We move faster than the world around us to drive change and accomplish more.Empower Each Other to Solve Problems – We tackle challenges head on, ask tough questions, and collaborate to find the best solutions.Care About Our Work and Our People – We understand that what we do impacts millions, and we have a responsibility to get it right.BenefitsAt Strada, we support your whole self—offering a range of benefits for your health, wellbeing, finances, and future. These include health coverage, wellbeing programs, paid leave (vacation, sick, parental), retirement plans, learning opportunities, and more.All offers are contingent on successful completion of background checks, where permitted by law and as appropriate for the role. These may include identity, education, employment, and in some cases, criminal history verification, checks against global watchlists, credit reports, and/or drug testing. You’ll be informed of the specific checks applicable to your role and location during the recruitment process.Our commitment to Diversity and InclusionS trada is dedicated to fostering a diverse, equitable, and inclusive workplace where everyone feels valued and supported. We believe that embracing differences strengthens our teams and drives innovation and success.Diversity Policy StatementStrada is an Equal Opportunity Employer and prohibits discrimination based on legally protected characteristics. We actively support the advancement of underrepresented groups and provide reasonable accommodations for disabilities and religious practices. Applicants may request a reasonable accommodation by contacting the ir recruiter.Authorization to work in the Employing CountryTo be considered, you must have current and future work authorization in the country where you're applying, without the need for visa sponsorship by Strada.Please note: This job description does not limit Strada’s right to assign or reassign responsibilities, including to subsidiaries, partners, or future business purchasers.We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide :Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Strada business units. .
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