Ph3About Moog /h3pMoog is a performance culture that empowers people to achieve great things. Our people enjoy solving interesting technical challenges in an environment built on trust, collaboration, and accountability. Working at Moog means being part of a company where innovation, customer focus, and continuous improvement drive everything we do. We offer opportunities to grow professionally while making a tangible impact on our customers and our business. /ph3Opportunity /h3pJob Title: Inside Sales Lead /ppReporting To: Managing Director General Manager /ppWork Schedule: Hybrid – Varese, IT /ppLocation: Malnate (VA), Italy /ph3Key Responsibilities /h3h3Team Leadership /h3ulliLead, coach, and develop a team of approximately 10 Sales Administration professionals located across multiple Italian sites. /liliFoster a culture of accountability, collaboration, continuous improvement, and customer focus. /liliMonitor workload, performance, and development plans to ensure effective team execution. /li /ulh3Customer Management /h3ulliServe as the primary point of contact for selected strategic customers and key accounts. /liliBuild strong customer relationships to ensure high levels of satisfaction and responsiveness. /liliSupport customer escalations and coordinate timely resolution of complex issues. /li /ulh3Commercial Operations /h3ulliOversee the complete order-to-delivery process for external and intercompany customers. /liliEnsure accurate and timely processing of customer orders, quotations, shipping documentation, and commercial records. /liliSupport Sales Account Managers, distributors, and direct customers throughout the commercial lifecycle. /li /ulh3Cross-Functional Coordination /h3ulliAct as the key liaison between Sales, Supply Chain, Procurement, Production Planning, Logistics, and Finance. /liliCoordinate product availability, delivery schedules, and customer priorities to ensure business commitments are met. /liliSupport Sales and Operations Planning activities through effective communication and execution. /li /ulh3Export Compliance /h3ulliOversee export activities, international shipments, customs documentation, and licensing requirements. /liliEnsure compliance with company policies, trade regulations, export controls, and applicable legal requirements. /liliManage activities related to defense and controlled products where applicable. /li /ulh3Continuous Improvement /h3ulliIdentify opportunities to improve customer service, order management, and commercial processes. /liliDevelop and monitor KPIs related to order fulfillment, customer satisfaction, service levels, and operational efficiency. /liliDrive process standardization and best practices across locations. /li /ulh3Qualifications /h3ulliBachelor’s Degree or equivalent professional experience. /liliMinimum 5 years of experience in Sales Administration, Customer Service, Commercial Operations, or Order Management. /liliPrevious experience leading teams in a multinational manufacturing environment is strongly preferred. /liliStrong understanding of commercial processes, order management, and customer service operations. /liliExperience with ERP systems (SAP, Oracle, or equivalent). /liliAdvanced Microsoft Office skills. /liliStrong understanding of export documentation and international trade processes. /liliFluent Italian and English. /liliCustomer‑centric mindset. /liliStrong people leadership and coaching skills. /liliExcellent communication and stakeholder management capabilities. /liliAbility to influence across functions without direct authority. /liliStrong organizational and problem‑solving skills. /liliResults‑oriented approach with a focus on continuous improvement. /li /ulh3Pay Compensation /h3ulliJob Level / Grade: Level 48 – 1st Level, TERZIARIO National Collective Agreement (CCNL) /liliAnnual Gross Salary: €55,000 – €60,000 (defined in accordance with market benchmarks, internal equity, and individual experience) /liliVariable Component: Profit‑sharing scheme, in line with company performance and applicable agreements /li /ulh3Benefits /h3ulliWelfare benefits by the TERZIARIO National Collective Agreement (CCNL) /liliSupplementary health insurance /liliFlexible working arrangements / smart working options /liliAdditional local benefits, including professional and non‑professional accident insurance /li /ulh3Why Join Moog? /h3pThis role offers a unique opportunity to lead a critical customer‑facing function at the center of our business operations. You will have visibility across the organization, work closely with senior commercial leadership, and play a significant role in delivering exceptional customer experiences while supporting Moog’s continued growth. /p /p #J-18808-Ljbffr