PSelect how often (in days) to receive an alert : Create Alert /ppField Service Engineer is responsible of performing technical service and support day-to day business on Agfa and 3rd party products to customers and internal staff. He / she should also focus on customer relationship, both in support of sales activities and in seeking customer satisfaction. /ppYou will be responsible for the installation, commissioning, maintenance and servicing of inkjet equipment offering strong technical problem solving skills and great customer service. /ppYou are customer focused at all times, prepared to work alone and as part of a team, able to interact well with colleagues, customers and third party trades in a professional and tactful manner, and in doing so present a positive image of the Company. The ability to communicate clearly on technical matters is vital due to the customer facing nature of this role. /ppbResponsibilities : /b /pulliRepair and maintain customer equipment effectively and efficiently. /liliPerform preventive / corrective maintenance on Agfa products. /liliTroubleshoot Agfa and 3rd party products, also repair and replace on-site and remotely. /liliExecute Break fix primarily in the zone but also in the region as a whole, on-site and remotely. /liliCarry out pre installations and installations. /liliExecute installations as a team member of the installation team or as the installation responsible. /liliSupport the customer in the field. /liliAssist internal and external customers (e.g. user, freelancer, colleagues from all business areas, HQ etc.) on-site and remotely on technical questions and issues. /liliEscalate when necessary problems to 2nd and 3rd tier support. /liliAssist RD and HQ in problem solving and risk analysis. /liliKeep himself / herself up to date about the equipment portfolio, by attending Agfa or Agfa partner’s equipment training delivered in Italy or abroad. /liliTake own responsibility to give highest quality in all service tasks towards the customer. /liliMaintain a good relationship with customer facing teams. /liliTo work on a standalone basis, maintain a good team spirit and share knowledge with other colleagues. /liliDocument and report technical issues where necessary. /liliEnsure logging closure of calls according to published guidelines. /liliFulfil the administration tasks that is needed. /liliIdentify opportunity for up-selling Agfa Services and Products and pass on up-selling opportunities to sales as required. /li /ulpbRequirements : /b /pulliUniversity degree in Electronic Engineering or similar. /liliMin. 3 / 5 years of previous experience in a similar role. /liliKnowledge on Digital Print Technology. /liliAble to fault find basic electronics to component level and excellent analytical skills. /liliWorking understanding of common Office IT Applications (MS Word, Excel, email etc). /liliLocal valid driving license. /li /ulpJ-18808-Ljbffr /ppJ-18808-Ljbffr /ppField Service Engineer • Emilia-Romagna, Rimini, Italia /p #J-18808-Ljbffr