About us Leonardo Hotels is well positioned for the future as a long-term secure employer and is looking for personalities! We live our motto BE YOURSELF. Conformity, strict regulations and rigid rules have long been history with us. What counts for us is your personality. Nobody has to hide or change for us - just be who you are. In our colourful and somewhat crazy team - the Leonardo Family - your motivation, your opinion and your ideas are in demand. What we offer - Permanent employment contract - Support in reconciling work and family life - Europe-wide employee app "LEAPP" - Discounts on accommodation and in the restaurants of the Fattal Hotel Group - Training and development programmes at our Leonardo Academy - Team events Your Main Duties - Ensuring, within the company's possibilities, maximum guests satisfaction during the stay - Achieving set goals by collaborating, motivating and empowering the team - Assisting guests who report problems and any inconveniences - Responding to any guest complaints in collaboration with management - Cost control activities of the different areas of their department - Assist with housekeeping, front office and maintenance activities - Validate uploaded invoices and check monthly and annual inventories of own departments - Organize, manage and participate in regular department meetings - Meet and greet guests and VIPs, as well as regular guests, recognizing and anticipating their individual needs - Identify any development opportunities to improve customer service - Oversee all safety and hygiene standards so that they are met at all times Your Profile - BE YOURSELF - Be authentic and yourself - Successfully completed vocational training in the hotel industry or comparable qualification - Passionate about the Hotel Industry - Proven work experience as a Room Division Manager in a 4* hotel environment - Thorough knowledge of customer service, office management and bookkeeping procedures - Proficiency in Italian and English (oral and written), German would be a plus - Solid knowledge of MS Office, particularly Excel and Word - Excellent communication and people skills - Good organizational and multitasking abilities, stress resistant - Good knowledge of the main IT systems and booking systems (OTA) - Problem-solving skills - Flexible and adaptable At Leonardo we are open and tolerant and value you for who you are - regardless of your origin and religion, your gender and age, your sexual orientation or possible impairments. Job Types: Full-time, Permanent Language: - italian (required) - english (required)