Front Office Manager Job Description
We are seeking a Front Office Manager to lead our reception team and deliver exceptional guest experiences. The role involves planning daily operations, supervising staff, handling guest requests, and driving service excellence.
Main Responsibilities:
- Planning Operations: Based on occupancy forecasts, plan daily Front Office operations to ensure seamless guest experiences.
- Team Supervision: Supervise the Front Office team and maintain high service standards.
- Guest Requests: Handle all guest requests in a professional and timely manner.
Key Qualifications:
- Leadership Skills: Proven leadership skills with the ability to motivate and inspire teams.
- Communication Skills: Excellent communication skills with the ability to handle guest requests effectively.
- Problem-Solving Skills: Strong problem-solving skills with the ability to think critically and make sound decisions.
Benefits:
- Career Growth Opportunities: We offer career growth opportunities for our employees to develop their skills and advance in their careers.
- Competitive Salary: We offer a competitive salary package that reflects our employees' hard work and dedication.
Others:
- Work-Life Balance: We believe in maintaining a healthy work-life balance and offer flexible working hours to ensure our employees can balance their work and personal life effectively.
- Professional Development: We invest in our employees' professional development and provide training and resources to help them achieve their goals.