Company: SpokiLocation: San Vito dei Normanni, Italy (Hybrid)every 6 weeks of remote we require one week on-site presence at our San Vito dei Normanni (BR) Salary Range: €35,000 - €55,000Introduction SpokiWe are a fast-growing startup, a tech company, and a team of passionate individuals redefining how businesses communicate with their customers.At Spoki, we are revolutionizing customer engagement by building innovative solutions in Conversational Commerce. Our technology empowers companies to optimize marketing, sales, and support through seamless, efficient, and personalized communications — all via the channel people use and trust the most: WhatsApp.Our mission is clear: help millions of businesses thrive worldwide by delivering exceptional customer experiences powered by advanced technologies, including artificial intelligence.We Are Hiring: Artificial Intelligence EngineerWe are seeking an experienced AI Engineer to lead the design, development, and implementation of AI-driven systems at Spoki.In this role, you will be at the cutting edge of innovation, creating intelligent solutions that harness WhatsApp as the main channel for hyper-personalized communications, sentiment analysis, conversational flows, and automated decision-making.If you’re ready to push technological boundaries, build impactful AI solutions, and transform the way businesses engage with their customers, Spoki is the place for you.Key Responsibilities Adopt & Develop AI SolutionsEvaluate and implement the most suitable AI platforms and tools to support Conversational Commerce needs, prioritizing cost-effectiveness, scalability, and fast deployment.AI Agents & Intent RecognitionBuild and deploy advanced AI-driven agents to accurately detect user intent, manage conversational flows, and deliver personalized responses across text, audio, and image.Sentiment Analysis & Dynamic FlowsCombine real-time sentiment analysis with adaptive flows to personalize interactions, increasing customer satisfaction and conversion rates.Conversational Commerce (cCommerce)Turn WhatsApp into a powerful commerce channel by integrating product recommendations, payments, and streamlined customer journeys.Collaboration & IntegrationsWork closely with product, design, and development teams to ensure AI systems integrate seamlessly with existing APIs and platforms.Innovation LeadershipStay ahead of industry trends, drive the AI strategy, and champion a lean, experimentation-driven approach, fostering a culture of innovation and continuous learning.Scalability & SecurityEnsure AI systems are secure (EU regulations), efficient, and scalable, capable of managing high traffic volumes while remaining cost-optimized.Startup MentalityProactive, lean, and passionate about emerging technologies.Required Qualification3+ years of experience in AI software development, with a strong record of delivering impactful solutions.Databases:Strong knowledge of SQL and NoSQL databases (e.g., PostgreSQL, Firestore, DynamoDB, …)Expertise in Vector Databases (e.g., Milvus, FAISS)Programming Languages:Proficient in Python, Golang (nice-to-have)AI & LLM:Prompt Engineering (instruction tuning, chain-of-thought design, multi-shot prompts)Fine-Tuning Techniques (LoRA, full model fine-tuning) (nice-to-have)Retrieval-Augmented Generation (RAG) architecture designExperience with embeddings, vector search, and knowledge retrieval systemsReal-time sentiment analysis and automated flow adaptationArchitecture & System Design:Event-Driven and Distributed SystemsMicroservices and Scalable ArchitecturesAsynchronous Processing and Real-Time Data HandlingFrameworks & Tools:AI & LLM Frameworks: MCP, LangChain, LangGraph, Agent tracing frameworksWeb Frameworks: FastAPI, DjangoORM & Testing: SQLAlchemy, PytestCloud & Storage: AWS, GCP, S3Task Queues & Event-Driven Systems: Celery, Dramatiq, AWS SQS, Redis (for caching and as a message broker)Other Tools: OpenAI APIs, transcription services, image data extractionWhat we offerBe the lead AI innovator in a company set for global growth.Work with an international, passionate, supportive, young and talented team dedicated to excellence.Gear up with the latest Apple MacBook Pro.Meal vouchers to fuel your day.Permanent and full-time contract.Regular team-building events and celebrations.Access to cutting-edge technologies and resources to stay at the forefront of data engineering and analytics.Salary Range: €35,000 - €55,000