PWe are seeking enthusiastic and dedicated Customer Service Representatives to join our strongfully remote /strong team. /p pAs a member of this team, you will be the first point of contact for customers, helping them navigate the platform, troubleshoot technical issues, and ensure they have the best possible listening experience. Specifically, you will be responsible for responding to customer inquiries via inbound messages in both Korean and English. /p pstrongPlease note: /strong To ensure adequate proficiency, qualified applicants will have to complete language assessments in Korean and English, as well as Orientation Hours, Production Hours, and Project Commitments (all times in Pacific Time). /p ol li40 hours per week are required during the 8-week orientation phase: /li liPhase 1: 4 weeks, 4 AM - 1 PM /li liPhase 2: 4 weeks, self-scheduled between 8 AM - 5 PM /li liProduction: Daily, 8 AM - 5 PM /li liProject Commitments: 25 hours, including 8 hours on Saturday and/or Sunday, as needed by ModSquad, for 180 days /li /ol h3Who Are You? /h3 ul liYou have a strong desire to create a unique experience for each individual customer. /li liYou truly enjoy providing exceptional Customer Support and can quickly identify all issues the customer may have. /li liYou have prior experience providing Customer Support. /li liYou have provided web messaging support to 3-5 customers simultaneously. /li liYou are proficient in Korean at a professional/business level. /li /ul h3Workspace Requirements /h3 ul liA dedicated laptop or desktop computer running Windows 10 or above. /li liA working webcam and willingness to use it during orientation and as needed. /li liWillingness to download and install ModSquad security systems on your devices. /li liStable broadband internet connection of 25 MBPS or greater. /li li8 GB RAM or better. /li liDual monitors are highly recommended. /li liA Chromebook is not sufficient for ModSquad projects. /li /ul h3About ModSquad /h3 pModSquad is a global provider of managed digital engagement services, with over 10,000 Mods worldwide. We support many of the world’s coolest brands, including the NFL, Zendesk, and Topps, by chatting with customers, moderating content, managing communities, and engaging on social media. We operate in over 50 languages across 70+ countries, bringing companies closer to their customers. Our opportunities are available globally, excluding residents of California, Colorado, New York, and Washington at this time. /p #J-18808-Ljbffr