Overview
Amazon Central RME is seeking Senior Electrical Engineers to become part of a global engineering team, responsible for the maintenance of the Amazon Electrical Vehicle Chargers (EVC) network.
EV Charging Operations Manager at Amazon: Lead and oversee the maintenance and repair operations of our extensive EV charging network.
Responsible for achieving world-class uptime and customer satisfaction through effective maintenance strategies and swift issue resolution.
They develop and implement maintenance protocols, manage escalation procedures, and communicate operational decisions to Senior Management while driving continuous improvements in service reliability.
They have extensive hands-on experience in EV charger maintenance, troubleshooting, and repairs.
They understand both hardware and software components of various charging systems, can effectively diagnose complex technical issues, and implement preventive maintenance programs.
Your tasks include conceiving, initiating and leading projects with widespread impact on the EV chargers network.
You will achieve this by breaking down complex problems into straightforward and actionable solutions.
This will be achieved by working with internal teams to understand user requirements and challenges as well as collaborating with teams or individuals from other disciplines, cultures and countries.
You will escalate issues as required and communicate clearly and effectively at the appropriate level of detail with people from a wide range of technical abilities and backgrounds.
At Amazon, teamwork is essential to accomplish our operational goals.
You must excel at team leadership, resource allocation, and cross-functional collaboration.
As an EV Charging Operations Manager, you will work with internal teams including field technicians, customer support, and facilities management, as well as external partners including service providers, manufacturers, and vendors.
In this role, you will establish and optimize maintenance standards, develop escalation protocols, and ensure efficient resolution of complex technical issues across the charging network.
You will analyze maintenance data to identify trends, implement preventive measures, and improve operational efficiency.
As a subject matter expert in EV charging systems maintenance, you will develop training programs, maintain technical documentation, and ensure compliance with safety and maintenance standards while managing and mentoring your team of specialists.
Key job responsibilities
Oversee complex electrical troubleshooting and repair projects, ensuring timely resolution of critical issues
Analyze electrical failures and performance data to drive continuous improvement in maintenance strategies
Create and implement electrical project plans that enhance network reliability and reduce maintenance costs
Develop and standardize electrical maintenance procedures, ensuring optimal performance of EV charging infrastructure
Drive operational excellence by developing and implementing maintenance strategies, KPIs, and quality control measures
Establish and maintain escalation protocols for complex technical issues across the charging network
Collaborate with vendors and manufacturers on technical solutions and equipment upgrades
Build and maintain relationships with key stakeholders, including vendors, manufacturers, and internal teams
Design and lead electrical preventive maintenance programs and charger reliability initiatives across the global network
BASIC QUALIFICATIONS
Bachelor's degree in Electrical Engineering, Technical Field, or equivalent practical experience
Experience in operations management, preferably in maintenance or technical support
Strong understanding of electrical systems and charging infrastructure maintenance
Demonstrated experience in project management and process improvement
Excellent problem-solving skills with ability to analyze complex technical issues
Effective communication, negotiation, and stakeholder management skills
PREFERRED QUALIFICATIONS
Experience specifically with EV charging infrastructure maintenance and operations
Master's degree in relevant field or MBA
Previous experience working in a global, multi-cultural environment
Certification in project management or relevant technical certifications
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📌 Sr. Electrical Engineer - Electrical Vehicle Chargers (Relocation To Barcelona)
🏢 Amazon EU SARL (Italy Branch) - D68
📍 Bardi