Overview
ROW IB team is seeking a highly motivated Investigation Specialist to help manage daily operational activities centrally across INFCs. Our teams' objective is to provide the accurate resolution to all the sellers and fulfillment centres. This is a chance to work in an innovative team, participating in operational excellence, system support, process and design that span the entire company. Come help build a world class services with Amazon.in's customer centric focus applied to the Seller experience. The Investigation Specialist will support Sellers, Associates, and Management while ensuring program standards for individual and team performance are met. An Investigation Representative at ROW IB is responsible for flow of information between different stakeholders and resolves the issues created by sellers accurately in a timely manner.
Key Job Responsibilities
An Investigation Representative provides timely resolution to the issue in hand by researching, querying internal tools and by taking real-time decisions. An ideal candidate should be able to understand the requirements, be able to analyze data and notice trends, and be able to drive seller experience without compromising on time. The candidate should have the basic understanding of inbounding and should be able to communicate clearly in English in the written and verbal form.
A Day in the Life
An Investigation Representative is responsible for conducting assigned investigations in a timely manner within an ambiguous environment using data analysis and other tools. This requires a high level of ownership throughout the investigation life cycle by facilitating flow of information, reporting progress, identifying blockers, and providing resolutions. The Representative will insist on high standards by conducting deep dives to summarize findings and proposing solutions by identifying gaps and risks in current mechanisms.
About the Team
Rest of World Inbound (ROW IB) team is a vertical of ROW APEX, India Operations. Our team objective is to provide the hassle free and smooth inbounding experience to all sellers and vendors across Amazon fulfillment centres. The team is responsible for planning freight delivery across fulfillment centres and performing rescue operations, and contingency management.
Qualifications
- Experience with advanced use of SQL for data mining, or experience in creating process improvements with automation and analysis.
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