E-work S.p.A., recruitment agency, Faenza Branch, is hiring a CUSTOMER SERVICE ASSOCIATE, on behalf of a company global leader in chemistry whose business is strongly growing on both national and international market. Initial fixed term contract, with the aim of a permanent contract. The company uses technology to produce specialty materials and chemical products which are used in most major industries and consumer applications. We are looking for a Customer Service Associate who, after on the job tailored training, will be the main contact for the final customer, responsible for the perfect order fulfillment within the order-to-cash process to ensure customer satisfaction, who will also be in charge of order entry, order management, problem solving, administration, registration of new customers (software SAP) and data maintenance, after-sales services (e.g. complaint handling). Duties and responsibilities: - be the main contact for the customer with regular interactions both on the phone and via email - ensure perfect order fulfillment of orders and resolve issues as required - cooperate and coordinate with other internal functions: sales, logistics, scheduling, credit, billing, quality, regional business management etc. - work closely with sales representatives supporting them with sales data analysis and report requests and providing customer follow-up - fulfill customer's requests (e.g. provide documents, certificates, declarations etc.) - process billing related adjustments (e.g. returns, credit/debits) Requirements: - College/University degree - fluent in English and another European Language (mandatory) - (e.g. Spanish, German, other EU languages) - outgoing personality with excellent communication skills - Customer Service experience is an advantage - SAP knowledge is an advantage - Troubleshooting/problem solving skills/proactivity - Ability to work well in a team environment - Customer orientation and ability to adapt/respond to different types of characters - Customer-focused mindset Job type: - full time – 8hrs shift Monday to Friday - initial fixed term contract (in perspective of a permanent contract) – CCNL Chimici Farmaceutici - personalised career path - positive working environment that promotes employee wellbeing, growth and goal attainment - place of employment: Forlì L'offerta di lavoro si intende rivolta all'uno e all'altro sesso in ottemperanza al D.Lgs. 198/2006. I candidati sono invitati a leggere l'informativa privacy - D. Lgs 196/2003 - all'indirizzo web : www.e-workspa.it Settore: Industria farmaceutica Ruolo: Customer Service Anni di esperienza: < 1 anno Gestisce altre persone: No Tipo di occupazione: Lavoro temporaneo a scopo assunzione Inquadramento: Impiegato Livello di istruzione: Laurea Triennale