Social network you want to login/join with: Skynflow is a fast-growing DTC company that has achieved remarkable revenue results in just its first 4 months of operations. We’re now targeting €2M in 2025 and €10M in 2026. To reach these ambitious goals, we’re seeking a Customer Support Specialist to help us deliver outstanding customer experiences via email and WhatsApp live chat. Are you detail-oriented, empathetic, and solutions-driven? You might be the perfect fit. ABOUT SKYNFLOW Skynflow is a fast-scaling eCommerce skincare brand for the European market. Founded in 2024, we believe skincare should be simple, effective, and trustworthy. Our mission: To cut through the noise and deliver skincare that simply works—no fluff, no hype. Our vision: In 2 years – Become an 8-figure skincare brand In 5 years – Become one of the most recognized skincare brands globally, hitting $100M in revenue ABOUT THE ROLE We’re looking for a Customer Support Operator to provide exceptional support and ensure a seamless experience for our customers across global eCommerce platforms. You’ll be the go-to expert for handling email and WhatsApp inquiries, resolving issues efficiently, and delivering top-tier service that builds trust and loyalty. Your work will directly impact customer satisfaction and brand reputation. If you thrive in a fast-paced environment and want to play a key role in scaling a high-growth brand, we’d love to have you on board IMPORTANT : Must be registered as a freelancer/self-employed (with a valid VAT number) QUALIFICATIONS Native or fluent Italian (main language), strong English required; French/Spanish basics are a plus At least 1 year of experience in customer support (preferably with international shipping background) Hands-on knowledge of Shopify Tech-Savvy & Organized – Proficiency in ChatGPT, Google Sheets, Docs, and Drive Strong problem-solving and sales mindset Able to work remotely with high autonomy Full-Time Availability – Ready to commit and grow with us Exceptional Time Management – Ability to multitask and meet tight deadlines in a fast-paced setting RESPONSIBILITIES Manage customer inquiries promptly via email and WhatsApp with empathy, speed, and problem-solving skills. Stay engaged until the customer feels fully supported or has made a purchase. Resolve customer issues—handle complaints, duplicate orders, address corrections, process returns/refunds, recover abandoned carts via WhatsApp, and troubleshoot order-related problems with a solution-oriented approach. Assist with processing orders and tracking shipments, providing updates on order status and delivery. Maintain product knowledge by staying updated on our products and policies to provide accurate information and recommendations. Use support tools like Shopify and Gorgias efficiently to manage tickets and customer interactions. Document and organize customer data using Google Sheets, Docs, and Drive to track inquiries and maintain records. Collaborate with operations, fulfillment, and marketing teams to escalate and resolve customer concerns. Uphold a positive customer experience by delivering friendly, helpful, and empathetic service. Meet performance metrics related to response time, resolution rate, and customer satisfaction. WHY JOIN US? Growth: From €0 to €500,000 in 4 months, and aiming for $10M/year in the next two years. Dynamic Culture: Challenge and support each other to grow professionally and personally. Perks: Bonuses and access to professional development courses (coming soon). Healthy Competition: A performance-driven environment that rewards effort and improvement. J-18808-Ljbffr