SW QA And Tech Support - Fincantieri NexTech
Italy - Genova – Roma - Trieste
JOB DESCRIPTION
We are looking for a highly motivated and customer-oriented Software Technical Support Engineer to join our international agile support team. The ideal candidate will have a strong understanding of software troubleshooting and problem-solving skills and be able to work independently and as part of a team to deliver high-quality support to our customers.
ACTIVITIES & RESPONSIBILITIES
•Provide technical support to customers via phone, email, and chat.
•Troubleshoot and resolve software issues in a timely and efficient manner.
•Document and track customer issues and resolutions.
•Escalate complex issues to the appropriate team.
•Work with product development teams to identify and fix bugs.
•Stay up-to-date on the latest software releases and updates.
•Maintain a positive and professional attitude when interacting with customers.
REQUIREMENTS
•Portfolio of work that demonstrates software technical support skills and abilities Bachelor's degree in Computer Science, Information Technology, or a related field.
•2+ years of experience in software technical support.
•Strong understanding of software troubleshooting and problem-solving skills.
•Excellent communication and interpersonal skills.
•Ability to work independently and as part of a team.
•Experience with agile methodologies and tools.
•Strong customer focus and commitment to providing high-quality support.
•Experience with product management tools and methodologies (, Scrum, Jira, Confluence)
•Professional English
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