H3Global Store Performance Specialist, Milan /h3h3Client: /h3pAmplifon /ph3Location: /h3h3Job Category: /h3pOther /pp- /ph3EU work permit required: /h3pYes /ph3Job Reference: /h3p89231aa6fd67 /ph3Job Views: /h3p4 /ph3Posted: /h3p24.06.2025 /ph3Expiry Date: /h3p08.08.2025 /ph3Job Description: /h3pbGlobal Store Performance Specialist /b /ppbAmplifon /b is an bItalian multinational company /b and the global leader in hearing care solutions and services. With over b20,000 professionals /b and a network of b9,500 points of sale /b in b26 countries /b, Amplifon helps people rediscover the emotions of sound. The company values people as the key to its success, offering growth opportunities in a multicultural and international environment. Amplifon has been recognized as a "b Top Employer 2024 /b " in Europe, the United States, and New Zealand by the Top Employers Institute and as bGlobal Leading Employer /b 2024 for all 26 countries where we operate. /ppFor our bCorporate HQ in Milan /b, we are currently looking for a bGlobal Store Performance Specialist /b to join our Symphony project team. You will be responsible for the implementation of the Omnichannel Transformation program to design implement worldwide the state of the art platform to steer the business in Amplifon Store and Contact Center, acting as the key point of contact between Corporate and the countries. /ppbYou will be in charge of: /b /pulliLead the design phase of the Omnichannel platform by working closely with Retail, Data, Marketing and CRM teams to implement and monitor Global store performance initiatives in various countries. /liliCollaborate with IT solution designer team of the Omnichannel platform to define best solution in terms of UX/CX; /liliMonitor and report on the performance of stores post-implementation of the Omnichannel platform, ensuring continuous improvement and optimization. /liliAnalyse store performance data using Power BI and other analytical tools to provide insights and recommendations on sales metrics, customer feedback, and operational KPIs. /liliCreate and maintain reporting tools and dashboards that provide key performance indicators to store managers and leadership. /liliOversee the build and test phase, coordinating with IT team and conducting user acceptance testing to ensure the solution meets all functional requirements; /liliFacilitate the migration of store information and data to the Salesforce platform, ensuring a smooth transition; /liliProvide training and support to local trainers and audiologists, leveraging resources to enhance usage of the new platform. /li /ulpbYou are the right person if you have: /b /pulliMasters degree in Economics, Business Administration, Management Engineering, or similar /lili2 to 3 years of experience in store performance, preferably in retail; /liliStrong analytical and problem-solving skills and attention to detail, with the ability to interpret data and provide actionable insights; /liliProficiency in English, both written and spoken; /liliProficiency with MS Office Suite (Excel, Power Point, Word, Outlook); /liliGood knowledge of CRM systems, preferably Salesforce or other relevant software tools. /liliExperience with data analysis tools such as Power BI; /liliExcellent communication and interpersonal skills, to work effectively with cross-functional and multicultural teams. /li /ulpbWhat else? /b /ppAmplifon is working on boosting a Winning Culture that will lead our employees towards the future, starting from the improvement of our Winning Workplace. Aligned to this goal, we offer a hybrid working policy, allowing employees to work b9 days/month remotely /b. /ppEmployees have access to a wealth of blearning resources /b, including platforms like LinkedIn Learning and other third-party options tailored for individual development. Additionally, Amplifon's bpartnership benefits /b provide exclusive discounts and offers at cinemas, shops, and holiday packages, enriching leisure time and lifestyle experiences. /ppAmplifon is an equal opportunity employer committed to providing a diverse and equitable workforce environment. We believe that through valuing our uniqueness and respecting our differences, we can achieve more and that diversity adds to our culture. /ppbPlease note that if you are NOT a passport holder of the country for the vacancy you might need a work permit. /b Check our Blog for more information. /ppBank or payment details should not be provided when applying for a job. Eurojobs.com is not responsible for any external website content. All applications should be made via the 'Apply now' button. /p #J-18808-Ljbffr