The Role of a Training and Implementation Specialist
Job Description
We are seeking an experienced professional to fill the role of a Training and Implementation Specialist. This individual will be responsible for training new clinicians and dental teams on our suite of solutions, while also nurturing existing customers to maximize the benefits of our Artificial Intelligence technology and dashboard.
This is a unique opportunity to work with cutting-edge technology in the oral healthcare space and contribute to the success of our clients. As a Training and Implementation Specialist, you will have the ability to build strong relationships with customers, influence their adoption of new protocols, and provide technical support when needed.
About the Job
* Onboard new customers and create custom workflows tailored to their needs
* Train new clinicians and dental teams to use our DentalMonitoring suite of solutions
* Nurture existing customers to maximize the benefits of our AI technology and dashboard
* Build strong relationships with customers to promote the adoption of our products
* Act as a technical bridge between customers and our platform
* Support and attend local trade shows
* Work with regional sales managers, customer success, inside sales, and sales representatives to provide the best onboarding experience for customers
Required Skills and Qualifications
To be successful in this role, you will need:
* 5+ years of experience in dentistry and/or orthodontics or equivalent degree
* An excellent understanding of the conceptual/consultative sales approach
* Consultative, training, and implementation experience
* The ability to build and maintain partnerships with internal and external clients
* A high level of IT/computer science knowledge and a strong interest in new technologies
* The ability to act diplomatically, demonstrate listening skills, and empathy
* The ability to influence and provoke changes in clients' way of thinking
* The ability to prioritize tasks, organize, and prioritize priorities
* Proactivity, independence, enthusiasm, and curiosity
* Team spirit
Benefits
DentalMonitoring is an equal opportunity employer that values diversity and inclusion. We offer a dynamic and inclusive workplace where professionals from over 30 nationalities collaborate across different countries. We welcome and encourage applications from people with disabilities and are committed to providing appropriate accommodations.
This is not an exhaustive list of all duties, responsibilities, and qualifications associated with the job. Other duties may be assigned.