JOB DESCRIPTION
At Zimmer Biomet, we believe in pushing the boundaries of innovation and driving our mission forward. As a global medical technology leader for nearly 100 years, a patient’s mobility is enhanced by a Zimmer Biomet product or technology every 8 seconds.
As a Zimmer Biomet team member, you will share in our commitment to providing mobility and renewed life to people around the world. To support our talented team, we focus on development opportunities, robust employee resource groups (ERGs), a flexible working environment, location specific competitive total rewards, wellness incentives and a culture of recognition and performance awards. We are committed to creating an environment where every team member feels inspired, invested, cared for, valued, and have a strong sense of belonging.
What You Can Expect
We are seeking a motivated and experienced Inside Sales Team Leader to support our growing team of Inside Sales Representatives in the orthopaedic medical device space, covering France, Switzerland & BeNeLux.
This role involves providing leadership, mentorship, and coordination within a dotted-line management structure. The Team Leader will play a pivotal role in driving sales performance, fostering team collaboration, and ensuring exceptional customer service.
How You'll Create Impact
Principal Duties and Responsibilities:
Team Support and Leadership:
1. Act as the primary point of contact for Inside Sales Representatives, offering guidance, coaching, and support to achieve individual and team sales targets.
2. Collaborate with the Regional Sales Manager to establish clear objectives and ensure alignment with company goals.
3. Motivate and inspire the team to maintain a high-performance culture.
Sales Performance:
4. Monitor and evaluate sales metrics, pipeline activity, and quota attainment for the team.
5. Provide ongoing feedback and implement strategies to improve performance where needed.
6. Assist in the development of sales campaigns and initiatives tailored to the orthopaedic market and country(ies) within your scope.
Operational Oversight:
7. Facilitate daily team huddles and coordinate workload distribution among representatives.
8. Collaborate with cross-functional teams, such as marketing and customer service, to address client needs and opportunities.
9. Oversee CRM usage to ensure accurate reporting, pipeline management, and adherence to sales processes.
Training and Development:
10. Provide mentorship and training for new and existing team members on products, sales techniques, and orthopaedic market trends.
11. Identify skill gaps and recommend tailored training opportunities.
12. Conduct shadowing sessions and role-playing exercises to enhance sales effectiveness.
Customer Relationship Management:
13. Support the team in managing relationships with key orthopaedic accounts, surgeons, and healthcare professionals.
14. Ensure timely and effective follow-up on leads and customer inquiries.
Reporting and Communication:
15. Prepare and present regular performance reports and updates to the Inside Sales Leader as well as various Leadership Teams and your Regional Sales Manager peers.
16. Communicate key updates, feedback, and action plans to the team.
What Makes You Stand Out
17. Sales team leadership, coaching experience, motivation to build up and develop an Inside Sales team
18. Strong analytical understanding to drive performance and customer understanding
19. Excellent communication, oral and written skills
20. Strong familiarity with digital channels, excellent inside selling process experience using sales tools (e.g., Salesforce, analytics & reporting, etc.)
21. Remote sales, remote sales methodologies, social selling.
22. Preferred: Knowledge related to medical devices/orthopaedics
- Key products and services
- Key stakeholders (hospitals, physicians, purchasing groups, etc.
Your Background
23. Minimum of 3 years in inside sales, preferably within the medical device or orthopaedic industry.
24. Minimum 2 years in an inside sales leadership role with matrix management
25. Language: Fluent in English and French
Travel Expectations
26. 15 – 20%
27. Punctual travel to various countries in Europe according to business needs (i.e.: leadership and team meetings, company events etc.)
28. Role location: Lyon
EOE/M/F/Vet/Disability