Job Description
The Role
Reporting directly to our COO, you will be the core of our expansion strategy. You won't just be a manager, but a strategic coach tasked with maximizing the customer lifecycle and value.
Key Responsibilities
As the Sales Upsell Leader, you will ben
Leading and motivating a team of Customer Expansion Specialists, ensuring high performance and a quality commercial approach
Defining the Upsell strategy across various client segments, optimizing processes and minimizing the Churn rate.
Promoting a consultative sales model, helping doctors understand the value of the proposed solutions and how they can impact their business.
Analyzing portfolio data, identifying growth opportunities and areas for improvement.
Working closely with Marketing, Customer Success, and Product to create effective campaigns, initiatives, and materials.
Monitoring weekly and monthly KPIs, ensuring accurate forecasting.
Qualifications
We are looking for
3–5 years of experience in sales / customer expansion roles (upselling, inside sales, account management).
Ability to lead teams and improve performance through coaching, processes, and analysis.
Experience in SaaS, digital, or tech environments.
Analytical skills and familiarity with KPIs, metrics, and CRM (Hubspot / Salesforce).
Professional knowledge of English language.
Nice to Have
1–2 years of experience managing goal-oriented teams focused on business objectives.
Experience selling marketing products (e.g., Google Ads).
Interest in the healthcare sector.
Additional Information
What we offer:
Total compensation aligned with your experience
Uncapped commission plan.
Welfare for you and your family
Smartworking policy 50%, based in Rome
Selection process:
Phone/video screening with HR
Interview with Customer Expansion Team Leader
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