Ph3About Orient Express /h3pArtisan of travel since 1883, Orient Express sublimates the art of travel with its luxury trains, hotels, and sailing yachts. The brand has launched its first hotel, Orient Express La Minerva, in Rome and will open its second hotel, Orient Express Venezia at Palazzo Donà Giovannelli in 2026. In 2024, Accor and LVMH entered into a strategic partnership to accelerate development. Follow the journey on Instagram or visit /ph3Job Description /h3pThe Assistant Executive Housekeeper supports the Executive Housekeeper in overseeing the daily operations of the housekeeping department. This role ensures consistently high standards of cleanliness, guest satisfaction, and operational efficiency throughout the hotel. The Assistant Executive Housekeeper provides direct supervision, guidance, and training to Room Attendants and Housekeeper Porter, assists in organizing daily tasks, conducts inspections, and ensures all guest rooms and public areas meet the hotel’s luxury standards. /ph3Key Responsibilities /h3ulliAssist the Executive Housekeeper in assigning daily tasks and room allocations to Room Attendants and Housekeeper Porter. /liliConduct thorough inspections of guest rooms, public areas, and back‑of‑house areas to ensure cleanliness, maintenance, and setup standards are met. /liliMonitor room status updates, prioritize specific requests (e.g., VIP arrivals, rush rooms, early check‑ins), and ensure timely room readiness. /liliOversee the management of guest requests, complaints, and inquiries, ensuring prompt and professional resolution. /liliEnsure proper handling, logging, and follow‑up of all lost and found items. /liliDeliver guest experiences according to brand SOP, local SOP, LQA, and Forbes Five Star standards, aiming to achieve management targets. /liliAnalyze and respond to guest feedback to continually improve quality and performance. /li /ulh3Team Management Coordination /h3ulliProvide direct supervision, coaching, and support to Room Attendants and Housekeeper Porter. /liliAssist in the on‑the‑job training of new team members, ensuring they understand hotel standards, procedures, and safety protocols. /liliHelp monitor staff performance, provide constructive feedback, and contribute to performance reviews. /liliReinforce compliance with departmental policies, grooming standards, and safety procedures. /liliLiaise effectively with Front Desk regarding room availability, guest requests, and VIP arrivals. /liliCoordinate closely with the Engineering department for maintenance requests and repair follow‑up. /li /ulh3Inventory Quality Control /h3ulliMonitor and manage inventory levels of linen, cleaning supplies, and guest amenities, assisting with ordering and stock rotation. /liliOversee the cleanliness and organization of housekeeping storage areas, pantries, and trollies. /liliAssist in implementing and monitoring deep‑cleaning schedules for guest rooms and public areas. /li /ulh3Qualifications /h3ulliAt least 3–4 years of progressive housekeeping experience, with 1–2 years in a supervisory role within a 5‑star hotel. /liliHotel pre‑opening experience preferred. /liliExcellent communication skills; fluency in Italian and English, both spoken and written. /liliStrong attention to detail and a keen eye for cleanliness and presentation. /liliProven ability to lead, motivate, and train a diverse team. /liliFamiliarity with cleaning equipment, supplies, proper techniques, and chemical usage. /liliExceptional guest service orientation with a genuine desire to create memorable experiences. /liliProactive, curious, and collaborative team player with a caring approach. /liliAbility to remain composed and objective in stressful, high‑pressure situations. /liliDemonstrated professionalism in all encounters with guests and employees. /li /ulh3Additional Information /h3ulliMedical insurance, integration of Collective Labor Agreement, and coverage for family. /liliTicket restaurant. /liliAnnual leave. /liliHeartist® Program – employee benefit card for discounts at all ACCOR locations and partner venues worldwide. /liliLearning development opportunities for growth within the property and globally. /liliCommitment to diversity and inclusion: inclusive hiring and promotion practices. /li /ulh3Seniority Level /h3pMid‑Senior level /ph3Employment Type /h3pFull‑time /ph3Job Function /h3pManagement and Manufacturing – Hospitality industry /ph3Location /h3pVenice, Veneto, Italy /ph3How to Apply /h3pSubmit your application through Orient Express’s careers portal. Referrals are encouraged and increase your chances of an interview. /p /p #J-18808-Ljbffr