GENERAL DESCRIPTION OF POSITION
Responsible for preparing quotations, developing and supporting customized solutions for customers whose requirements cannot be met with standard products. Assists with research, new product development and maintain customer relationships. Acts as a technical liaison to sales and marketing.
ESSENTIAL DUTIES AND RESPONSIBILITIES
* Works with sales representatives and distributors to size products for specific applications, provide product specifications, and develop custom quotations.
* Works with internal and external customers to ensure that products work properly after installation/implementation. Assists internal customers with product information and external customers with application and pricing information.
* Answer customer inquiries regarding product applications.
* Ensure that promotional programs and tradeshows have the best collateral to sell the product. Attends industry tradeshows.
* Supports Management with product-pricing strategies, including special promotions.
* Recommend improvements and additions to the existing product line.
* Ensure marketing material and all current product documentation is updated
* Provide product training for sales, service & marketing staff.
* Review customer complaints to ensure that issues are promptly resolved for the respective products
* Collaborates with engineering, product supply, sales, and other departments to meet customers’ needs.
* Performs other related duties as required or assigned.
POSITON QUALIFICATIONS
Education and Experience
* Bachelor’s degree in Electrical or Mechanical engineering, engineering technology, or a related field (required).
* Three to five years of relevant experience in engineering technology, technical product marketing, or a related field, preferably with exposure to pump systems, fluid handling, or ventilation/air handling applications.
* Experience with speed-controlled pumping systems and variable frequency drives (VFDs) is an advantage.
* Good knowledge of English (in word and writing), any other language would be an advantage.
* Good computer skills in Microsoft office
Working hours: from 08:00/08:30 to 17:00/17:30
Business trip: approximately 20% of the time
Reports to: Product Management