We are looking for a dynamic, customer-oriented individual to join our Customer Service team.
The role involves managing daily interactions with both Italian and international clients, with the goal of ensuring a smooth, clear, and professional experience throughout all phases of the commercial process (order management, shipping, and after-sales support).
This position is ideal for someone eager to grow within the company, progressively taking on more responsibility.
Responsibilities:
Customer order management, including entry and monitoring in the ERP system. Daily communication with customers via email and phone. Coordination with purchasing, logistics, production, planning, R&D, quality team, administration and sales teams to ensure delivery timing and methods. Support in handling post-sales requests (complaints, returns, information). Preparation of basic reports and customer database updates. Participation in internal projects aimed at improving customer service.
Required skills, Competencies and abilities :
Excellent interpersonal and communication skills, with a strong customer orientation.
Excellent excel and Sap.
Fluent in Enghlish
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by helplavoro.it