Senior IT Help Desk Specialist
Antares Vision Group is a multinational company in the Life Science sector, a global leader in pharmaceutical traceability that provides solutions to manufacturers and government authorities across 60 countries.
Role Responsibilities
* First‑level support: manage L1 assistance for all Group Legal Entities and coordinate with colleagues at all locations.
* Direct operational support and coordination of external support, including supervision, alignment, shadowing and training activities.
* Alignment of devices, domains and group policies; manage cross‑functional projects such as printers, badges and the IT registry.
* Manage IT equipment orders and maintain inventory of over 800 leased PCs.
* Oversee more than 200 mobile devices (phones, SIM cards, etc.).
* Active participation within the team.
* Document activities: company inventory, non‑conformity management, SOP updates.
* Improve the ticketing platform, response times and ticket‑management methods.
* Analyze alert emails and support IP telephony systems.
* Prepare and configure client devices (new laptops, workstations, replacements).
* Provide first‑level support for clients and printers.
* Organise and control activities such as Disaster Recovery checks, Antivirus Console monitoring and Backup systems supervision.
Required Qualifications
* Basic system administration knowledge, especially in Windows environments.
* Knowledge of networks, PCs (Windows and Linux) and VMware.
* Precision, reliability and confidentiality.
* Good command of English.
* Flexibility and dynamism.
* Preferably 4–5 years of experience in a similar role.
Benefits
* Flexible working hours, smart working options and meal vouchers.
* Continuous training through our e‑learning platform.
* Career opportunities via internal job postings and rotation paths.
* Participation in AV Cooltural and Sporting Teams (music, art, sports, etc.).
EEO Statement
Antares Vision Group promotes equal opportunities and values diversity, creating an inclusive environment. The selection is open to candidates of all genders and protected categories. We reject discrimination based on nationality, ethnicity, gender, sexual orientation, pregnancy, religion, disability, age or any other protected category.
Workplace
Travagliato.
How to Apply
Provide CV in Italian with authorization for data processing (EU Regulation 2018/679). For more information, visit our blog at https://antaresvisiongroup.com/it/blog/ or our publications page at https://antaresvisiongroup.com/it/pubblicazioni/.
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