<p><strong>Who is BTO Research? 🌍</strong></p><p><br></p><p>BTO Research is a <strong>consulting firm</strong>, part of the <strong>Relatech Group</strong>, that has been supporting its clients in <strong>innovative projects</strong> for over 15 years, ensuring a customized approach to meet market challenges.</p><p>Founded in 2008, we have gathered and enhanced the historical experience of consulting to which we have added two key elements: <strong>research</strong> and<strong> innovation</strong>.</p><p>This journey has led us to a team of over 300 professionals across four countries, with numerous projects and the most cutting-edge knowledge in <strong>Project Management</strong>, <strong>Digital Transformation</strong>, <strong>Change Management</strong>, <strong>Cybersecurity</strong> and <strong>Digital Marketing</strong>.</p><p>We believe in the value of excellence and promote an environment where people can <strong>grow together</strong>, thanks to the contamination between different skills.</p><p><br></p><p><strong>Your role</strong> <strong>💼</strong></p><p><br></p><p>We are supporting a leading international premium consumer brand in the evolution of a global digital customer engagement initiative focused on enhancing brand experience and consumer interaction across multiple markets.</p><p>To support the initiative, we are looking for a Digital Platform & Customer Experience Manager able to coordinate complex cross-functional activities involving marketing, digital platforms, technology partners, and governance stakeholders in an international environment.</p><p><br></p><p>Responsibilities</p><p><br></p><ul><li>Coordinate the evolution and continuous improvement of the digital platform</li><li>Manage cross-functional activities involving marketing, IT, governance teams, and external partners</li><li>Support roadmap planning, prioritization, and operational delivery</li><li>Ensure alignment between business needs and platform capabilities</li><li>Coordinate stakeholders across global and local teams</li><li>Facilitate workshops, governance meetings, and decision-making processes</li><li>Monitor risks, dependencies, timelines, and project progress</li><li>Support integrations related to customer engagement, eCommerce, and local systems</li><li>Contribute to platform adoption and continuous improvement initiatives</li><li>Collaborate with technical teams and external agencies supporting platform development</li></ul><p><br></p><p><strong>Requirements</strong> <strong>💡</strong></p><p><br></p><ul><li>Minimum 5 years of experience in digital platform coordination, digital product management, project/program management, or customer experience initiatives</li><li>Proven experience managing complex cross-functional initiatives involving business, marketing, IT, and external partners</li><li>Solid background in digital transformation programs and customer-facing digital ecosystems</li><li>Experience working within international and matrix organizations, coordinating both global and local stakeholders</li><li>Hands-on experience supporting roadmap planning, prioritization, governance, and operational delivery</li><li>Previous exposure to customer engagement platforms, eCommerce integrations, CRM, or omnichannel digital initiatives</li><li>Experience collaborating with external vendors, agencies, and technology partners</li><li>Previous experience in FMCG, retail, luxury, consumer goods, or consulting environments is considered a strong plus</li><li>Fluent English is mandatory</li><li>French and/or Italian are considered a plus</li></ul><p><br></p><p><strong>Nice to Have</strong></p><p><br></p><ul><li>Excellent stakeholder management and communication skills across different seniority levels</li><li>Ability to facilitate alignment between business and technology teams</li><li>Strong ownership mindset with a proactive and solution-oriented attitude</li></ul><p><br></p><p>📍 Where: Hybrid/Luxembourg</p><p><br></p><p>🌱 <strong>What We Offer</strong></p><p><br></p><p>✨ A dynamic, young, and fast-growing environment</p><p>🔄 Flexible thinking and working approaches</p><p>🎓 Hands-on experience in a stimulating, project-based context</p><p>👩 🏫 Opportunities to learn from industry professionals</p><p>📚 On-the-job training (and more)</p><p>🚀 The chance to work on real projects with tangible impact</p><p>The chance to work on real projects with tangible impact</p><p><br></p><p>🌍 Inclusion & Equal Opportunity</p><p>We believe in people, diversity, and meritocracy. Our recruitment processes are open to everyone—regardless of gender, ethnicity, orientation, or ability. For us, talent is a matter of energy, not labels.</p><p><br></p><p>🔗 Discover more about us #BTO</p><p>Explore our world at 🌐 www.relatech.com</p>