What you do on a daily basis
* Design and optimize customer experiences across digital touchpoints, focusing on improving key business KPIs.
* Map and analyze complex customer journeys, identifying high-impact friction points and opportunities.
* Work closely with product owners, performance marketers, and CRM teams to co-design features and flows.
* Support your design choices with clear rationale and performance data (e.g. reducing drop-off).
* Lead or contribute to UX research activities (usability testing, surveys, heatmaps, session replay).
* Collaborate in both Italian and English, depending on the team or stakeholder involvement.
Who you are
* You're a Senior UX / UI Designer with a strategic mindset and strong business orientation. You know how to create digital experiences that drive results (e.g., increasing conversion, improving post-purchase engagement, reducing bounce / drop-off rate).
* You’ve worked in complex, cross-functional environments coordinating with marketing, product, and CRM teams. You’re comfortable with English and international stakeholders.
* You bring a data-informed approach to design, using quantitative (analytics, A / B tests, heatmaps) and qualitative (user interviews, feedback, usability tests) inputs with clear insights.
Nice to have
* Experience with international eCommerce platforms.
* Familiarity with eyewear or health-related sectors (contacts, prescription glasses, sunglasses).
* Experience in A / B testing and conversion rate optimization (CRO).
* Hands-on familiarity with behavioral research tools (eye-tracking, session replay platforms).
* A strong portfolio demonstrating data-driven design decisions and business impact.
* Excellent verbal and written English communication skills.
Compensation & Benefits
* Employment or Collaboration Agreement according to the candidate’s profile.
* Salary and professional category commensurate with experience.
* Company working Apple hardware policy and related perks.
* Office : Milan; Free Coffee & Water.
Other
Arkage is the first post-digital agency in Italy. We create engaging experiences that blur the line between online and offline. Arkage is a Certified B Corp committed to being Carbon Net Zero by 2030.
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