Ph3Order to Cash - Customer Project Management Process Director /h3 pAt Vertiv, we’re on a mission to empower the people that will power the future. From a simple swipe to life‑changing medicines, from push notifications to generative AI. We design, manufacture, and service the products and solutions that keep the world connected. With $6.9 billion in sales, a strong customer base and global reach spanning nearly 70 countries, we are uniquely positioned to deliver greater value to our customers and create new opportunities for our people. /p h3Job Description /h3 pWe are seeking the Order to Cash – Customer Project Management Process Director to join our team in Tognana, Italy. /p pThe role will own the end‑to‑end design, implementation, standardisation, and continuous improvement of OTC process across five global regions and multiple business units, covering diverse business models such as high‑volume SKU‑based, Configure‑to‑Order (CTO), and Engineer‑to‑Order (ETO). The Process Leader will implement an AI‑driven, highly automated OTC ecosystem that seamlessly interoperates with adjacent processes (SIOP, NPDI, P2P, Opportunity‑to‑Order) while meeting the differentiated needs of Global Strategic Accounts (GSAs), SMEs, and all Vertiv customers. The leader will ensure cross‑functional collaboration, robust programme governance, and measurable performance improvement across all OTC stages, from order capture through fulfilment, invoicing, collections, and dispute management. Core focus areas include milestone management, project costing, revenue management, installation, and commissioning. /p h3What kind of work will you be doing? /h3 ul liDesign and implement a globally harmonised Customer Project Management process architecture that supports SKU, CTO, and ETO business models, ensuring clear process variants, decision rules, and standard work for each model. /li liDevelop and execute the global OTC transformation strategy, aligned with business objectives, customer segmentation, and the integration roadmap with SIOP, NPDI, P2P, and Opportunity‑to‑Order processes. /li liIdentify, prioritise, and lead OTC automation and AI initiatives (e.g. RPA for order entry, credit checks, billing; predictive analytics for demand, promise dates, and payment behaviour), ensuring scalability across regions and business units. /li liCollaborate with Sales, Finance, IT, Operations, Procurement, and Legal to ensure OTC process designs are fully integrated with CRM, ERP, CPQ, and supply chain planning systems and reflect customer, compliance, and operational requirements. /li liAct as the global point of contact for regional and business‑unit OTC leaders, driving alignment on process design, master data standards, and interfaces with SIOP, NPDI, P2P, and Opportunity‑to‑Order. /li liLead training, communication and change management activities to embed new OTC ways of working, leveraging structured methodologies and clear role/responsibility definitions across regions. /li liDrive Lean and Six Sigma‑based process improvement initiatives to reduce order cycle time, improve order accuracy, increase first‑time‑right invoicing, and enhance customer experience. /li liDefine, monitor and act on a comprehensive OTC KPI framework (e.g. DSO, order‑to‑invoice lead time, invoice accuracy, automation rates, dispute rates, cash application accuracy), using data and analytics to identify bottlenecks and prioritise improvements. /li liImplement a structured continuous improvement pipeline and governance (Kaizen events, root cause analysis, control plans) to ensure sustainable benefits and process stability across all regions and business units. /li liEstablish and lead Customer Project Management governance forums to review performance, manage the global process and solution roadmap, and ensure consistency of design and execution across regions and business models. /li liEnsure robust interoperability and integration between OTC and SIOP, NPDI, P2P, and Opportunity‑to‑Order processes and systems, enabling accurate demand signals, capacity planning, product introduction and procurement alignment. /li liManage programme budget, resources, risks and timelines, ensuring cost‑effective delivery and compliance with corporate policies, financial controls and regional regulatory requirements (tax, trade, data privacy). /li /ul h3What will make you successful? /h3 ul liBachelor’s degree in business, Supply Chain Management, Industrial Engineering, Finance or related field. /li liMaster’s degree or MBA preferred, ideally with a focus on operations, supply chain or digital transformation. /li liMinimum 10 years in Order to Cash, supply chain, manufacturing or related end‑to‑end process transformation roles within a manufacturing or industrial company. /li liProven experience designing and implementing global OTC processes across multiple regions and business units, including exposure to SKU‑based, CTO and ETO environments. /li liTrack record of leading large‑scale digital and automation programmes (e.g. ERP/CRM/CPQ transformations, RPA, AI/analytics) across complex organisations. /li liDeep knowledge of OTC best practices, including credit management, order management, fulfilment, billing, collections and dispute resolution, with strong understanding of interfaces to SIOP, NPDI, P2P and Opportunity‑to‑Order. /li liStrong Lean and Six Sigma expertise, with hands‑on experience applying these methodologies to drive measurable improvements in OTC performance and customer satisfaction (certification preferred). /li liExceptional programme and project management skills, including stakeholder management at executive level, change management and benefits realisation tracking. /li liSolid understanding of enterprise systems (ERP, CRM, CPQ, finance platforms) and data structures relevant to OTC, with the ability to partner effectively with IT to design integrated, scalable solutions. /li liExcellent communication, influencing and leadership capabilities, with the ability to navigate a matrixed, multi‑region, multi‑business‑unit environment. /li /ul pIf you are the person we are looking for, feel free to apply and let’s start drafting your future career in a healthy and growing environment! /p h3Our Core Principles /h3 ul liSafety /li liIntegrity /li liRespect /li liTeamwork /li liDiversity Inclusion /li /ul h3Our Strategic Priorities /h3 ul liCustomer Focus /li liOperational Excellence /li liHigh‑Performance Culture /li liInnovation /li liFinancial Strength /li /ul h3Our Behaviours /h3 ul liOwn It /li liAct With Urgency /li liFoster a Customer‑First Mindset /li liThink Big and Execute /li liLead by Example /li liDrive Continuous Improvement /li liLearn and Seek Out Development /li /ul h3About the Team /h3 ul liWork Authorization: This position is only for candidates legally authorized to work in the United States. No sponsorship will be provided. /li liEqual Opportunity Employer: We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination on any protected basis. /li /ul h3Seniority Level /h3 pDirector /p h3Employment Type /h3 pFull‑time /p h3Job Function /h3 pOther /p h3Industries /h3 pAppliances, Electrical, and Electronics Manufacturing /p /p #J-18808-Ljbffr