Our client is a multinational company specialized in the medical devices
sector. To implement the internal staff, he commissioned us to search for a product
/ project manager. The sought candidate will be involved in the development of
software for dialysis machines and the management of related projects.
As a Product /
Project Manager, you are the primary
point of contact for our Italian customers during the implementation projects
and in the context of major upgrades of the software. In this role, you perform
the initial onboarding of customers, actively manage the project and assure a
successful implementation of the software. You will report to the Country
Manager Italy and will work closely together with the Digital Solutions team to
improve the product and identify new opportunities based on lessons learned
during the projects. At the end of each project, you ensure a smooth transition
of the customer to the support team.
Pre-sales support (20%)
- Give product
demonstrations and sales presentations, discuss solution architecture with the
customer and R&D; team afterwards
Project Management
and Functional Implementation Services (60%)
- Onboarding new
customers
- Project planning and
management
- Coordinating technical
tasks performed by technical specialists (server installation, testing of
integrations, …)
- Coordinating technical
tasks performed by local dialysis technicians (connecting dialysis machines to
network, …)
- Providing training to
end users
- Implementing and
validating the workflows
- Provide support and
guidance before and during go-live
- Aftercare the first
weeks after the go-live
- Coordinate transition
to support team (if applicable)
- Provide feedback to
product management
Customer success/Account Management (10%)
- Visit centers that
already use company devices for
some time to evaluate user satisfaction
- Identify opportunities
at existing customers
- Join the account
manager in regular visits to customers to help upsell new modules new modules
and features
Training in the context of software updates (10%)
- Create or translate
training materials for new software versions
- Provide training to
users in the context of upgrades
- You hold a Bachelor or
Master degree in business administration, or computer science, and 3+ years of
experience in a similar role (e.g., project manager, process optimization
(Lean), business analyst, digital transformation, …).
- Experience in
healthcare IT is essential.
- You take initiative
and proactively reach out to others when needed.
- You work smart by
setting effective work goals, establishing priorities, and planning well in
order to produce quality work.
- You are an independent
thinker who is naturally inquisitive.
- You can clearly
separate problems from solutions.
- You have an affinity
with software development.
- Strong verbal and
written communication and presentation skills.
- Experience in the
hospital sector or the medical landscape is a plus.
- Good command in
Italian & English.
The contractual framework and the remuneration will be
commensurate with the experience gained. Lavoro da remoto is not considered.