What you'll be doing Creating tailored, luxury shopping experiences by offering expert style advice and personalised recommendations.Building strong relationships with brands and in-centre teams to stay ahead of collections, exclusives, promotions and events.Acting as a dedicated point of contact for VIP guests, ensuring seamless, high-touch service at every stage of their visit.Strengthening guest loyalty through ongoing communication, from new arrivals and trend insights to private events and curated invitations.Enriching guest profiles with preferences and insights to continuously refine and personalise future experiences.Promoting McArthurGlen services such as Personal Shopping, Guest Lounge, Concierge and Premium Parking.Supporting tax‐free shopping and providing clear, confident guidance to international guests.A genuine passion for client service.Excellent communication skills, both verbal and written with the ability to connect with an international clientele.A professional appearance with a warm, confident and polished approach.#J-18808-Ljbffr