About the job Italian speaking Customer Support for the office in Lisbon Position: Customer Support Location: Lisbon' Portugal Employment type: Full-time (6 month contract) Remuneration: Base salary DUTIES AND RESPONSIBILITIES: - Take an active role from day one in identifying opportunities to enhance service quality and elevate the overall user experience. - Manage and resolve end-to-end product troubleshooting and customer support cases across email and chat channels. - Own each query and collaborate closely with internal Product Operations and Engineering teams to resolve generic' technical' and product-related issues. - Maintain strong Customer Satisfaction levels by ensuring high-quality case handling and delivering timely updates throughout the resolution journey. - Meet service level commitments across channels while driving Best in Class productivity and improving resolution times. - Partner with internal technical experts to educate advertisers on product features' best practices' and common issue types. REQUIREMENTS: - Native/fluent in Italian both verbal and written (C2 level). Fluent in English (minimum B2 level) - Experience in paid campaign management is mandatory. - Degree in Marketing or a related field. - Background in Digital Marketing. - Experience in a Contact Centre or service environment within the Ad Tech industry. - Strong familiarity with social media platforms and a basic understanding of digital advertising. - Excellent customer service skills. - Ability to work effectively both independently and as part of a team. BENEFITS: - Working schedule: Monday - Sunday' 24/7 rotating shifts - Modern office in a city center with open spaces' easy to access with public transportation - Comprehensive initial training and and guidance to make sure you're well prepared and comfortable at a new workplace - Support from colleagues with coaching and mentoring opportunities - Health and Wellbeing initiatives - Monthly meal allowance and much more