Ph3Overview /h3 pIWG currently has openings for Credit Controllers who are looking for a home-based role. /p pAs Credit Controller you will take responsibility for collecting overdue payments and driving customers to sign up for automatic forms of payment. In this role you will work regular business hours. We offer great benefits including a competitive salary and bonus. If that sounds like you, read on to find out more! /p pbLanguage requirements: Italian and English /b /p h3Responsibilities /h3 ul liActively collect payments from customers with overdue invoices via phone /li liAnswer account queries and take responsibility for resolving disputes by engaging front and back-office teams to ensure that concerns are actioned correctly /li liExplain due dates, late payment policies and service agreement terms as appropriate /li liDrive customers to sign up for automatic forms of payment (e.g.direct debit, credit card) /li liManage a portfolio of customers with overdue invoices /li liFlag accounts that require follow up by the legal collection team as needed /li liKeep track of progress in the designated collection system /li liWork with regional / local management and use knowledge of established corporate operating procedures to make sound business decisions regarding issue resolution /li liDeliver against a set of agreed performance targets /li liManage customers who are resistant by remaining polite, tactful, honest but firm /li liPerform other duties and projects as assigned /li /ul h3Qualities /h3 ul liStrong debt collection or sales skills, including clear communication, firmness and persuasiveness in negotiation, fast responses, quick thinking, objection handling and the ability to remain flexible and calm under high pressure /li liA high level of written and oral competency in the designated languages with the ability to conduct business conversations and correspondence /li liAbility to conduct business conversations and correspondence in English /li liBasic knowledge of light accounting tasks (e.g. performing statement of accounts reviews) /li liSolid organisational skills, including the ability to manage complex caseloads through to completion and prioritise and multitask in a demanding environment /li liWorking knowledge of Microsoft Office Suite, including Excel and Outlook /li liSelf-starter who can work with direction but little supervision /li liTeam builder and recognises the importance of the team /li liWillingness to go beyond the job description to meet business goals /li /ul h3Qualifications /h3 ul liCommercial awareness: Understands the impact of financial performance on business results /li liPersistent: Goes the extra mile to collect debts timely and successfully /li liAttention to detail: Ensures that all relevant details are accurately assessed when performing account reviews and drafting communications /li liTakes ownership: Accepts accountability, uses own initiative, and works proactively /li liGood communicator: Demonstrates good two-way communication skills /li liShows care: Acts with integrity and strives to act in the best interests of the organisation and team, and is committed to providing an excellent customer experience at all times /li liEmbraces change: Understands the dynamic nature of the organisation and is committed to adapting to changing priorities /li /ul h3About IWG /h3 pIWG companies such as Regus, Spaces, No18, OpenOffice, Basepoint, HQ and Signature now help millions of people in 3,000+ locations in over 1,000 towns and cities across more than 110 countries. /p pWe create personal, financial and strategic value for businesses of every size. From some of the most exciting companies and well-known organisations on the planet, to individuals and the next generation of industry leaders. /p /p #J-18808-Ljbffr